While the class is working on training modules, the instructor intermittent polls them to
determine their pace in relationship to the daily objectives. Which of the following BEST
describes what skill the instructor is demonstrating?

A.

Determine and apply appropriate motivational strategies for individual learners,

B.

Provide assistance for learners to identify and achieve initial, intermediate and terminal
objectives.

C.

Control the flow and timing of the course based on learner needs ensuring that
objectives are covered,

D.

Monitor learner comfort level during the use of participatory activities.

An instructor is contracted to teach a highly technical on-site course. The instructor walks
into a classroom filled with learners from various backgrounds. Which of the following
should the instructor do FIRST?

A.

Ask each student about their level of knowledge about the content in order to tailor the
courseware

B.

 Incorporate more demonstrations during course delivery to make the content more
interesting.

C.

Immediately discuss the nature of the situation with the course contact and ask how
much of the content should actually be taught

D.

Reschedule the class after a skills assessment to better prepare for the class.

An instructor notices that several learners in a virtual classroom have not been actively
participating. The learners are still connected to the session. Which of the following would
be the FIRST action to re-engage the learners in the class?

A.

Send them a private message to make sure they understand the material

B.

Survey the class with a question and require a response.

C.

Use more visual demonstrations to get the learners interested.

D.

Send the class a public message that everyone needs to participate.

At the beginning of a training session, a trainer instructed the learners to use Brand X
computers because the instructional design assumes Brand X computers. Many learners
objected. They felt that since they will be using Brand Y computers at work, they should
work on Brand Y computers in the room. If the instructor needs to use Brand X computers
to instruct, which of thefollowing is the MOST appropriate way to respond to the learners'
need to be able to apply course materials to job requirements?

A.

First explain to the class how the materials apply to Brand X. and then do the same for
Brand Y.

B.

Do not mention either brand by name, but refer learners to the manual covering each of
the respective brands.

C.

Provide a guide that relates Brand X to Brand Y computer functions

D.

After providing the planned instruction on the Brand X computers, discuss differences
that Brand Y computers present to the user.

An instructor was preparing for a one-hour virtual class anticipating that several questions
would come up during the event. Which of the following steps should the instructor take to
prepare for this session?

A.

Conduct a pre-course assessment to defer any questions

B.

Ask all participants to hold questions until the end to manage time

C.

Prepare answers to common questions ahead of time

D.

Only allow five minutes for questions at the beginning of the training

When a learner responds incorrectly to a question during class, an instructor should give some acknowledgement for the answer. Which of the following is the BEST reason for this
action?

A.

Use the incorrect answer to move the class to a different topic

B.

. It enforces active participation and creates teachable moments

C.

Wrong answers should be pointed out and corrected quickly to prevent misconceptions

D.

It ensures participation is limited to the correct answers

During a computer software training class the projector fails. Which of the following should
the instructor do FIRST?

A.

Attempt to quickly fix the projector.

B.

Move the class to another room.

C.

Take a class break and find another projector.

D.

Cancel the class and reschedule for a later date.

Trainees reported that a trainer's innovative use of media greatly enhanced their ability to
understand course content. Which of the following audiences is MOST likely to need this
information?

A.

The company that pays to have its employees trained

B.

The person who schedules trainers

C.

 The instructional designer

D.

The other trainers who teach the same course

An instructor notices that the course participants are sluggish, engaging in side
conversations and appear somewhat distracted. Which of the following should the
instructor do to reengage the learners? (Select TWO).

A.

The instructor should give a quiz to see if the learners retained information so far.

B.

The instructor should use an energizing activity as a redirector.

C.

The instructor should tell the learners why it is important to pay attention at all times

D.

The instructor should give the participants a break.

E.

The instructor should report their behavior to management

An instructor notices a learner is not completing the practice exercise that has been
assigned. Which of the following is the BEST way to elicit participation?

A.

Ask the non-participating learner how they are doing and if they have any questions.

B.

Re-assign the exercise as a group activity.

C.

Alter the exercise for the non-participating learner to suit their learning style.

D.

Offer a class-wide reward for the completion of the exercise

An instructor is preparing to start a class where several learners have arrived late due to
bad weather. The general mood of the learners is poor. Which of the following is the BEST
way to handle this situation?

A.

 Use humor that will create a positive mood.

B.

 Tell the learners that the class will run late that day

C.

Have the learners introduce themselves.

D.

Proceed with the course material

Which of the following is the MOST effective action for improving participation during a
questioning session?

A.

Call on individuals by name to engage them.

B.

Have each learner take turns asking and answering a question.

C.

Ask for raised hands if they know the correct answer.

D.

 Move closer to the participants in order to actively engage them.