The Human Resources department is conducting a class for new employees when the air
conditioning stops working. Which of the following should the instructor do FIRST?

A.

Report the incident to the maintenance department

B.

Tell the employees it is not unbearable and continue with the course

C.

Cancel the class and reschedule the class for another time.

D.

Continue on with the instruction ignoring the temperature issue.

An instructor is hosting an online course with ten learners. Half of the learners have taken
online courses before and are familiar with virtual courses. The other half of the class is
new to the virtual environment. Which of the following should the instructor do FIRST to
help all of the learners understand what is required for the course?

A.

Provide a link to the course requirements with a tutorial.

B.

Remove the learners from the class and have them return after a general computing
course.

C.

Email each learner welcoming them to the class and have them introduce themselves.

D.

Have the learner's advisors train the learners on the virtual environment.

An instructor was unable to cover the last concept in the course, yet test results from the
last day indicated that all members of the class correctly answered questions addressing
this concept. In this situation, which of the following should the instructor have done?

A.

Monitored learner performance during instruction

B.

Administered tests

C.

Evaluated learner's attainment of end-of-course objectives

D.

Judged the adequacy of the evaluation

An instructor has been teaching for three hours on the first day of a three-day course. At
the lunch break, the instructor reviews the preparedness of the learners and their
responses to questions. The instructor notes that one learner does not demonstrate
mastery of the concepts taught that morning. In this situation, which of the following should
the instructor do?

A.

Give an advanced activity to the other learners and re-teach the morning activity to the
learner who has not mastered the concepts.

B.

Re-teach the concepts taught in the morning session to the class, but use different
handouts.

C.

Pair the learner with one of the more advanced learners who likes to share knowledge.

D.

Continue to teach the course as outlined, and after class offer to help the learner who
has not mastered the concepts.

An instructor is lecturing on a manufacturing approach to ordering. The instructor is
attempting to explain the concept that every order to purchase a finished product has an
effect on the complete process from start to finish. Which of the following is an example of
the effective use of props to demonstrate this principle?

A.

Drawing pictures on a white board or a flip chart to indicate each new step in the
process.

B.

Using an automated slide presentation with each slide representing a step in the
process.

C.

Lining up dominoes to indicate each new step in the process and then knocking them
over.

D.

Handing each learner a different object as each step is introduced and then having them
talk about their objects.

An instructor asks an open-ended question to the class. Which of the following BEST
describes the skill the instructor is demonstrating?

A.

Plan and use a variety of reinforcement techniques during training.

B.

Elicit learner feedback on the adequacy of instructor responses.

C.

Provide feedback that is specific to learners needs.

D.

Create opportunities for learners to contribute to the discussion.

For this question, decide whether the action makes it likely or unlikely that a trainer will
achieve the goal. Select the BEST statement that explains why the action is likely or
unlikely to accomplish the goal.
GOAL: To facilitate the learning process for a group of learners in a training class who are
falling behind the more advanced learners
ACTION: The trainer asks the more advanced learners to tutor the less advanced learners
during the last part of each class.

A.

Likely, because the more advanced learners will feel flattered by being asked to act as
tutors.

B.

Likely, because the less advanced learners will respond positively to peer tutoring.

C.

Unlikely, because the more advanced learners might not have any teaching experience.

D.

Unlikely, because instructional time will be reduced for the less advanced learners.

D. Unlikely, because instructional time will be reduced for the less advanced learners. 

A.

Providing a model for professional and interpersonal behavior

B.

Using humorous stories to interest learners in the course content

C.

Asking open-ended questions and allowing sufficient time for learners to elaborate on
their responses

D.

Using eye contact to engage learners when making an oral presentation

An instructor is beginning a course and wants to measure the level of expertise of the
learners. Which of the following is the BEST method for measuring the level of
understanding over the course material?

A.

Ask the learners about their level of understanding over the course material.

B.

Assume that the class has a medium level of understanding over the course material.

C.

Deliver a pre-test covering the course objectives.

D.

Ask another instructor who has taught the learners before.

An instructor has a class of learners who are required to attend. Most of the learners are
not paying attention or participating. Which of the following will increase the level of learner
motivation?

A.

Explain to the learners that the material is really interesting and they might want to pay
attention.

B.

Ask the learners if there is something more relevant they would prefer to learn.

C.

Explain to the learners the skills they learn by taking this class could lead to career
benefits.

D.

Explain to the learners that they are only in class for a few days, and to make the best of
it.

An instructor is teaching a week long class in a highly technical subject area specific to the
contracting company. On the second day, three-fourths of the class is confused. Which of
the following is the MOST effective plan for the third day?

A.

Create a lab exercise to be performed in groups

B.

Create a new presentation using graphics

C.

Plan more time for questions on the third day

D.

Spend time reviewing the concepts that seemed to cause confusion

After presenting a new topic, the instructor initiates a class discussion based on the
presentation. The discussion is designed to enhance learner understanding and stimulate
interest in the topic. Which of the following BEST describes the skill demonstrated by the
instructor1?

A.

The instructor selected and implemented appropriate delivery methods

B.

 The instructor used a variety of question types and techniques

C.

The instructor used appropriate instructional media

D.

The instructor used active listening techniques to facilitate learning