Universal Containers requires that when an Opportunity is closed won, all other open opportunities on the same account must be marked as closed lost. Which automation solution should an administratoruse to implement this request?
A.
Quick Action
B.
Workflow Rule
C.
Flow Builder
D.
Outbound Message
Flow Builder
Northern Trail Outfitters wants emails received from customers to generate cases automatically. How should the administrator ensure that the emails are sent to the correct queue?
A.
Utilize a flow to identify the correct queue and assign the case.
B.
Use acustom email services to set the owner of the case upon creation.
C.
Create an Escalation Rules to send cases to the correct queue.
D.
Configure Email-to-Case so emails are delivered to the correct queue
Configure Email-to-Case so emails are delivered to the correct queue
Cloud Kicks wants to allow customers to create their own cases while visiting its public homepage. What should the administrator recommend?
A.
SMSResponse
B.
Web-to-Case
C.
Email-to-Case
D.
Omni-Channel
Web-to-Case
Cloud Kicks has created a screen flow for their sales team to use when they add new leads. The screen flow collect name, email and shoe preference. which two things should the administrator do to display the screen flow?
Choose 2 answers
A.
Create a tab and add the screen flow to the page.
B.
use a flow element and add the screen flow to the record page.
C.
Add the flow in the utility bar of the console
D.
install an app from the AppExchange
Create a tab and add the screen flow to the page.
use a flow element and add the screen flow to the record page.
Universal Containers has three separate lines of business. Eachline has specific fields that must be displayed to users. However, the fields needed by the sales team are different than the fields needed by the service team. How should the administrator configure this requirement?
A.
Create two record types, each with3 page layouts.
B.
Create one record type with six Page Layouts.
C.
Create three record types, each with 2 page layouts.
D.
Create six record types, each with 1 page layout.
Create three record types, each with 2 page layouts.
DreamHouse Realty requires that house showings be scheduled within the current year to preventtoo many future showings from stacking up. How can they make sure Showing Date is only populated with a date this years?
A.
Sync the users' Showing Calendar to Salesforce and filter it to only look at this year.
B.
Create a report that shows any Showing Dates not scheduled in the current year to the updated.
C.
Add Help Text so the user knows to only add a Showing Date within the current year.
D.
Create a validation rule that ensures Showing Date contains a date within the current year.
Create a validation rule that ensures Showing Date contains a date within the current year.
Explanation:
QUESTION NO: 245
The administrator at Cloud Kicks writes an assignment rule to send all cases created via email or the web to the Automated Cases Queue Any manually created cases should be owned by the agent creating them, however, the manually created cases now show the administrator as the owner. What will the administrator find when troubleshooting this issue?
A. An escalation rule is changing the case owner on case creation
B. The Assignment Rule checkbox is selected by default.
C. Another assignment rule is giving ownership to the administrator
D. The Owner field is missing on the webform and email template.
Answer: B
An administrator at Cloud Kicks has a flow in production that issupposed to create new records. However, no new records are being created. What could the issue be?
A.
The flow is read only.
B.
The flow is inactive.
C.
The flow URL is deactivated.
D.
The flow trigger is missing.
The flow is inactive.
Ursa Major Solar wants to assist users with a guided expense report process to simplify submissions, routing, and authorizations. Which two tools should an administrator use to build this solution?
Choose 2 answers
A.
Validation Rule
B.
Flow Builder
C.
Approval Process
D.
Quick Action
Flow Builder
Approval Process
The administrator at Ursa Major Solar has been asked to change the work Item and Project Custom Object Relationship from a master detail to a Lookup. Which Scenario Could prevent the administrator from fulfilling this requirement?
A.
A junction object is required to support the lookup.
B.
The lookup fieldin all the records contains a value.
C.
The Look-Up field is required for Saving Records.
D.
Roll-Up summary field sexist on the master object.
Roll-Up summary field sexist on the master object.
Ursa Major Solar uses Opportunity to track sales of solar energy products. The company has two separate sales teams that focus on different energy markets.The Services team also wants to use Opportunity to track installation. All three teams will need to use different fields and stages. How Should the administrator configure this requirement?
A.
Create three sales processes. Create three record types and onepage layout.
B.
Create one sales process. Create three record types and three page layouts.
C.
Create three sales processes. Create three record types and three page layouts.
D.
Create one sales process. Create one record type and three page layouts.
Create three sales processes. Create three record types and three page layouts.
An administrator at Cloud Kicks needs to export a file of closed won opportunities from the last 90 days. The file should include the Opportunity Name, ID, Close Date, and Amount. How should the administrator export this file?
A.
Data Export Wizard.
B.
Data Import Wizard.
C.
Data Export Wizard.
D.
Data Loader.
Data Loader.
An administrator has been asked to update a flow that was created as part of a recent update. When the administrator opens the flow for editing, the Flow toolbox offers only four elements: Assignment, Decision, Get Records, and Loop. What would causethis?
A.
The flow is a screen flow.
B.
The version of the flow is inactive
C.
The flow is a before save flow.
D.
The version of the flow is activated.
The flow is a before save flow.
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