The Administrator at Universal Container wants to add brandingto salesforce. Which two considerations should the administrator keep in mind?
Choose 2 Answers

A.

Only one theme can be active at a time, and a theme applies to the entire org.

B.

Themes apply to salesforce classic and to the salesforce mobile app.

C.

Upto 150 custom themes can be created, modified, or cloned from the built-in themes.

D.

Chatter external users see the built-in Lightning theme only.

The administrator at AW Consulting has created a custom picklist field. Business users have requested that it be a text field. The administrator attempts to change the field type but, is unable to because it is referenced by other functionalities. Which functionality is preventing the field type from being changed?

A.

Formula fields

B.

Record types

C.

Visualforce

D.

Javascript

DreamHouse Realty regularly processes customer requests for warranty work and would like to offer customers a self-serve option to generate cases. Which two solutions should an administrator use to meet this request?
Choose 2 answers

A.

Web-to-Case

B.

Case Escalation

C.

Case Queues

D.

Email-to-Case

Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response from an agent for more than 2 hours after case creation. Which feature should an administrator use to fulfill this requirement?

A.

Assignment Rule

B.

Case Escalation Rule

C.

Omni-ChannelSupervisor

D.

Formula Field

Cloud Kicks wants to update a screen flow so that if the checkbox field High Value Customer is set totrue, the first screen is skipped and the user is directed to the second screen. How should the administrator configure the decision element?

A.

Use the equals operator and {!$GlobalConstant.True} as the value.

B.

Use the equals operator and “High Value Customer” as the value.

C.

Use the contains operator and {!$GlobalConstant.False} as the value.

D.

Use the contains operator and “High Value Customer” as the value

An Administrator supporting global team of salesforce users has been asked to configure the company settings. Which two options should the administrator configure?

Choose 2 Answers

A.

Login Hours

B.

Password Policy

C.

Default Language

D.

Currency Local

Northern Trail Outfitters is using one profile for all of its marketing users, providing readonly access to the Campaign object. A few marketing users now require comprehensive edit access on Campaigns. How should an administrator fulfil this request?

A.

Permission sets

B.

Organization-wide defaults

C.

Marketing user checkbox

D.

Field-level security

Ursa Solar Major is evaluating Salesforce for its service team and would like to know what objects were available out of the box. Which three of the standard objects are available to an administrator considering a support use case?

Choose 3 answers

A.

Contract

B.

Case

C.

Ticket

D.

Request

E.

Account

Cloud Kicks wants users to only be able to choose Opportunity stage closed won if the Lead source has been selected. How should the administrator accomplish this goal?

A.

Make Lead Source a dependent picklist to the Opportunity stage field.

B.

Configure a validation rule requiring Lead Source when the stage is set to closed won.

C.

Change the Opportunity stage field to read only on the page layout.

D.

Modify the Opportunity stage a dependent picklist to the Lead source field.

Cloud kicks want to give credit to Opportunity team members based on the level of effort contributed by each person toward each deal. Whatfeature should the administrator use to meet this requirement?

A.

Stages

B.

Splits

C.

Queues

D.

List Views

The support manager at Cloud Kicks wants to respond to customers as quickly as possible. They have requested that the response include the top five troubleshootingtips that could help solve the customer’s issue. What should the administrator suggest to meet these requirement?

A.

Auto-Response Rules

B.

Email Alerts

C.

Knowledge Articles

D.

Assignment Rules

An administrator is planning to use Data Loader to mass import new records to a custom objectfrom a new API. What will the administrator need to do to use the Data Loader?

A.

Add a permission set that allows them to import data.

B.

Append their security token at the end of their password to login.

C.

Use the Data Import Tool to mass import customobject records.

D.

Reset their password and their security token.