Which tool creates a visualrepresentation ofobjects and their relationships?
A. App Launcher
B. Object Manager
C. Schema Builder
Explanation:
Schema Builder is a tool that creates a visual representation of objects and their relationships, and allows you to modify them.
A nonprofit organization wants to help ensure residents in their area receive health checkups. The nonprofit also wants to ensure resident tracking history and all data are stored in a way that complies with local privacy laws. Which Salesforce cloud solution should help meet these needs?
A. Health Cloud
B. Service Cloud
C. Nonprofit Cloud
Explanation:
Health Cloud is the Salesforce cloud solution that should help meet the needs of a nonprofit organization that wants to ensure residents receive health checkups and comply with local privacy laws. Health Cloud is a cloud-based software solution that allows healthcare providers to manage patient relationships, care coordination, and engagement
How can a report of all Accounts with Opportunities be created?
A. Use the Accounts report type.
B. Use the Accountswith Opportunitiesreport type.
C. Use the Opportunities report type.
Explanation:
Using the Accounts with Opportunities report type is the best way to create a report of all Accounts with Opportunities. A report type defines the set of records and fields available to a report based on the relationships between a primary object and its related objects. The Accounts with Opportunities report type includes accounts that have at least one related opportunity, and allows fields from both objects to be displayed in the report. Using the Accounts report type would not work, because it would include accounts that do not have any related opportunities. Using the Opportunities report type would not work, because it would not include account fields in the report.
Get Cloudy Consulting (GCC) wants the ability to:
* Send a predefined sequence of scheduled messages to prospective customers.
* Track messages that get the best open and response rates.
*Send customized messages to existing customers information them for new products and discounts.
Which Salesforce cloud solution allows GCC to meet these requirements?
A. Sales Cloud
B. Marketing Cloud
C. Service Cloud
Explanation:
The Marketing Cloud is the Salesforce cloud solution that allows GCC to meet the requirements of sending a predefined sequence of scheduled messages to prospective customers, tracking messages that get the best open and response rates, and sending customized messages to existing customers informing them of new products and discounts. The Marketing Cloud is a set of products and solutions designed specifically for marketing teams, such as email marketing, social media marketing, web marketing, and mobile marketing. The Marketing Cloud allows the user to create and manage personalized marketing campaigns across multiple channels, and segment, target, and measure the impact of the marketing campaigns. The Marketing Cloud includes products such as Journey Builder, which allows the user to send a predefined sequence of scheduled messages to prospective customers based on their behavior and preferences; Email Studio, which allows the user to track messages that get the best open and response rates; and Content Builder, which allows the user to send customized messages to existing customers informing them of new products and discounts.
The Sales Cloud is a set of products and solutions designed specifically for sales teams, such as account and contact management, opportunity management, lead management, forecasting, and analytics. The Sales Cloud does not provide the features and functionality to meet the requirements of GCC. The Service Cloud is a set of products and solutions designed specifically for customer service teams, such as case management, knowledge base, chat, and phone. The Service Cloud does not provide the features and functionality to meet the requirements of GCC.
What is the maximum number of rows will display?
A. 2,000
B. 5, 000
C. 3,000
Explanation:
The maximum number of rows that a report will display is 3,000. If a report returns more than 3,000 rows, only the first 2,000 rows are displayed and the rest are truncated. To see all the rows, you can export the report to a CSV file
Get Cloudy Consulting (GCC) wants to simplify its sales teams Account Record page with the following recommendations:
• Adding tabs
• Hiding components
• Making fields conditionally visible
Where should GCC's Salesforce associate go to draft these changes for review?
A. Lightning App Builder
B. Record Types
C. Page Layouts
Explanation:
The Lightning App Builder is a tool that allows the associate to draft changes to the account record page, such as adding tabs, hiding components, and making fields conditionally visible, and preview them before publishing.
Get Cloudy Consulting (GCC) currently supports its customers via calls and emails. GCC wants to meet the needs of digitally savvy customers by offering support via web chat as well as SMS,Facebook Messenger, and WhatsApp. Which Salesforce product should meet this need?
A. Service Cloud
B. Experience Cloud
C. Sales Cloud
Explanation:
Service Cloud is the Salesforce product that should meet the need of Get Cloudy Consulting to offer support via web chat and other digital channels. Service Cloud is a cloud-based customer service platform that allows agents to deliver fast and personalized service across multiple channels, such as phone, email, web, social media, and messaging apps. Service Cloud also provides tools for case management, knowledge base, self-service, and analytics.
An employee at Get Consulting recently changed their name and received a new username. Where should these changes be updated?
A. Contact Record page
B. User Record page from Setup
C. User profile page
Explanation:
The user record page from Setup is where the changes should be updated. The user record page from Setup allows the user to view and edit the information and settings of a user, such as name, username, email, profile, role, and license. The user record page from Setup can be accessed by clicking the Setup icon in the header, then clicking Users > Users, and then clicking the name of the user. The contact record page is where the user can view and edit the information of a contact, such as name, phone, email, account, and address. The contact record page does not affect the user’s username or login access. The user profile page is where the user can view and edit their personal information, such as name, email, password, and language. The user profile page does not allow the user to change their username or license.
How can a user see only contacts from a specific city on the 'New This Week" list view without changing what other users see?
A. Change the permissionsso theycan only see records from the specific city.
B. Clone the list view with a new name, and filter by the specific c
C. Build a private report for contacts that is filtered by the specific city.
Explanation:
The user can clone the list view with a new name, and filter by the specific city to see only contacts from that city on the list view. This will not affect what other users see on the original list view.
An employee at Get Cloudy Consulting recently changed their name. They received a new email address Where should these changes be updated?
A. User Record page from Setup
B. User Profile page
C. Contact Record page
Explanation:
The place where the employee should update their name and email address changes is the User Record page from Setup. The User Record page is where the employee can view and edit their personal information, such as name, email, username, alias, and profile. The employee can access the User Record page by clicking on their profile icon and then clicking Settings. Then, they can click on Personal Information under My Personal Information and edit their name and email address. The User Profile page is where the employee can view and edit their profile picture, about me, title, and contact information, but not their name and email address. The Contact Record page is where the employee can view and edit their contact details, such as phone, address, and social media accounts, but not their name and email address.
Get Cloudy Consulting gets 90°^b of its business from trade shows. Sales reps create many lead records during these events, but they often forget to change the Lead Source field toTrade Show'. What should help the sales reps when they create these lead records?
A. Make an assignment rule named Trade Show' to only assign leads to sales reps.
B. Format a validation rule requiring the Lead Source field to equal Trade Show'.
C. Change thedefault value of the Lead Source field from 'Web' to Trade Show'.
Explanation:
Changing the default value of the Lead Source field from ‘Web’ to ‘Trade Show’ is the best way to help the sales reps when they create these lead records, as it will automatically populate the field with the correct value, and save them time and effort.
A Salesforce user at Get Cloudy Consulting informs the company's Salesforce associate theyhave movedto another department in the organization and no longer need access to Salesforce. How should the associate change the user's access?
A. Delete the user to free up the Salesforce license.
B. Do nothing; the user may need to access Salesforce inthe future.
C. Deactivate the user to free up the Salesforce license.
Explanation:
Deactivating the user is the best way to change the user’s access and free up the Salesforce license. Deactivating a user prevents the user from logging in to Salesforce and removes the user from any assigned permission sets, queues, and groups. However, the user’s record and related data are still preserved and can be reactivated if needed. Deleting the user would also free up the license, but it would also delete the user’s record and related data, which may not be desirable. Doing nothing would not change the user’s access or free up the license, and it would pose a security risk if the user still has the login credentials.
| Page 3 out of 10 Pages |
| Previous |