Additional Information
Product Description 

Quality notes from the Daily Log
The Director of Information Technology Division (DIT) has been asked to ensure that any
changes to the outsourced staff employment contracts adhere to employment law. The DIT
will review future job descriptions of the transferred staff before the final contract is signed
with the selected service provider.
The service level agreement between MFH and the selected service provider will specify
the type and quality of service required. The selected service provider must follow the
industry standards for providing outsourced services.
MFH has a quality management system which contains a document control procedure for
all its documentation, however this does not include change management.
All project documents will be subject to a quality review. Nominated products will require a
formal approval record signed-off by the quality review chair.
Extract from the draft Quality Management Strategy (may contain errors)
Introduction
1. This document defines the approach to be taken to achieve the required quality levels
during the project.
2. The Project Board will have overall responsibility for the Quality Management Strategy.
3. Project Assurance will provide assurance on the implementation of the Quality
Management Strategy.
Quality management procedure - Quality standards
4. The selected service provider will operate to industry standards for providing outsourced
services.
5. MFH document standards will be used.
Records
6. A Quality Register will be maintained to record the planned quality events and the actual
results from the quality activities.
7. Configuration Item Records will be maintained for each product to describe its status,
version and variant.
8. Approval records for products that require them will be stored in the quality database.
Roles and responsibilities
9. The DIT will check that the employment contracts for outsourced staff adhere to
employment law.
10. Team Managers will provide details of quality checks that have been carried out.
11. Team Managers will ensure that the Quality Register is updated with the names of
team members who are involved in the review process.
12. The Senior User will review the Product Descriptions of the products to be produced by
the selected service provider to ensure that they can be achieved.
Which is a correctly defined acceptance criterion for the transferred staff?

A.

No staff are to be left behind.

B.

Staff should be transferred as soon as possible.

C.

All legal requirements are adhered to for the transfer of staff.

D.

Retained staff should be of reasonable competence to maintain the SLA.

Additional Information
Product Description

Quality notes from the Daily Log
The Director of Information Technology Division (DIT) has been asked to ensure that any
changes to the outsourced staff employment contracts adhere to employment law. The DIT
will review future job descriptions of the transferred staff before the final contract is signed
with the selected service provider.
The service level agreement between MFH and the selected service provider will specify
the type and quality of service required. The selected service provider must follow the
industry standards for providing outsourced services.
MFH has a quality management system which contains a document control procedure for
all its documentation, however this does not include change management.
All project documents will be subject to a quality review. Nominated products will require a
formal approval record signed-off by the quality review chair.
Extract from the draft Quality Management Strategy (may contain errors)
Introduction
1. This document defines the approach to be taken to achieve the required quality levels
during the project.
2. The Project Board will have overall responsibility for the Quality Management Strategy.
3. Project Assurance will provide assurance on the implementation of the Quality
Management Strategy.
Quality management procedure - Quality standards
4. The selected service provider will operate to industry standards for providing outsourced
services.
5. MFH document standards will be used.
Records
6. A Quality Register will be maintained to record the planned quality events and the actual
results from the quality activities.
7. Configuration Item Records will be maintained for each product to describe its status,
version and variant.
8. Approval records for products that require them will be stored in the quality database.
Roles and responsibilities
9. The DIT will check that the employment contracts for outsourced staff adhere to
employment law.
10. Team Managers will provide details of quality checks that have been carried out.
11. Team Managers will ensure that the Quality Register is updated with the names of
team members who are involved in the review process.
12. The Senior User will review the Product Descriptions of the products to be produced by
the selected service provider to ensure that they can be achieved.
Which is a correctly defined acceptance criterion for the transferred facilities computer
system?

A.

Must be subject to regular back-ups.

B.

Planned periods of shutdowns of the computer system must be kept to a minimum.

C.

No (zero) loss of system functionality.

D.

Back-up of data must be kept until the data is no longer needed.

Which role is responsible for providing the customer's quality expectations and acceptance
criteria for the project?

A.

Executive

B.

Corporate or Programme Management

C.

Senior User

D.

Project Assurance

Additional Information
Product Description

Quality notes from the Daily Log
The Director of Information Technology Division (DIT) has been asked to ensure that any
changes to the outsourced staff employment contracts adhere to employment law. The DIT
will review future job descriptions of the transferred staff before the final contract is signed
with the selected service provider.
The service level agreement between MFH and the selected service provider will specify
the type and quality of service required. The selected service provider must follow the
industry standards for providing outsourced services.
MFH has a quality management system which contains a document control procedure for
all its documentation, however this does not include change management.
All project documents will be subject to a quality review. Nominated products will require a
formal approval record signed-off by the quality review chair.
Extract from the draft Quality Management Strategy (may contain errors)
Introduction
1. This document defines the approach to be taken to achieve the required quality levels
during the project.
2. The Project Board will have overall responsibility for the Quality Management Strategy.
3. Project Assurance will provide assurance on the implementation of the Quality
Management Strategy.
Quality management procedure - Quality standards
4. The selected service provider will operate to industry standards for providing outsourced
services.
5. MFH document standards will be used.
Records
6. A Quality Register will be maintained to record the planned quality events and the actual
results from the quality activities.
7. Configuration Item Records will be maintained for each product to describe its status,
version and variant.
8. Approval records for products that require them will be stored in the quality database.
Roles and responsibilities
9. The DIT will check that the employment contracts for outsourced staff adhere to
employment law.
10. Team Managers will provide details of quality checks that have been carried out.
11. Team Managers will ensure that the Quality Register is updated with the names of
team members who are involved in the review process.
12. The Senior User will review the Product Descriptions of the products to be produced by
the selected service provider to ensure that they can be achieved.
Although it is not specified in the current corporate branding standards, the MFH corporate
logo should be shown on the front page of the service level agreement.

A.

Obtain agreement from the Director of Facilities Division to amend this within the
remaining +2 days tolerance.

B.

Raise an issue (off-specification). 

C.

Raise an issue (request for change).

D.

Accept this error as a concession.

Extract from the Project Product Description (with errors) 
Which 2 statements apply to the Development skills required section?

A.

Move entry 13 to Composition because the appointment of the photographer is within
the scope of this project.

B.

Move entry 13 to Derivation because this is a source of information for this project.

C.

Delete entry 14 because this skill is NOT required within this project.

D.

Delete entry 15 because this skill is NOT required within this project

E.

Add 'Knowledge of Data Protection Act.

Extract from the Project Product Description (with errors)

Which of the following statements would NOT be included in the Project Product
Description?

A.

Purpose of the product

B.

Composition

C.

Project level tolerances

D.

Quality criteria

Extract from the Project Product Description (with errors) 

Which 2 statements apply to the Composition section?

A.

Amend entry 2 to 'Selected paper'.

B.

Delete entry 3 because this is NOT a major product to be delivered by this project.

C.

Move entry 6 to Derivation because this product already exists.

D.

Delete entry 7 because these will be produced by the photographer.

E.

Add 'Calendars distributed to customers'.

Which principle is central to the quality theme and provides explicit understanding of what
the project will create?

A.

Manage by stages

B.

Focus on products

C.

Manage by exception

D.

Learn from experience

Extract from the Project Product Description (with errors)

Which 2 statements apply to the Acceptance criteria section?

A.

Amend entry 21 to 'Appearance - 12 photos each showing different members of staff.

B.

Move entry 21 to Composition because the photos are part of the final product.

C.

Delete entry 22 because the development of the new company logo is not within the
scope of the Calendar project.

D.

Move entry 23 to Derivation because the Data Protection Act already exists.

E.

Delete entry 24 because this is NOT a suitable acceptance criteria for this project.

Additional Information
Product Description

Quality notes from the Daily Log
The Director of Information Technology Division (DIT) has been asked to ensure that any
changes to the outsourced staff employment contracts adhere to employment law. The DIT
will review future job descriptions of the transferred staff before the final contract is signed
with the selected service provider.
The service level agreement between MFH and the selected service provider will specify
the type and quality of service required. The selected service provider must follow the
industry standards for providing outsourced services.
MFH has a quality management system which contains a document control procedure for
all its documentation, however this does not include change management.
All project documents will be subject to a quality review. Nominated products will require a
formal approval record signed-off by the quality review chair.
Extract from the draft Quality Management Strategy (may contain errors)
Introduction
1. This document defines the approach to be taken to achieve the required quality levels
during the project.
2. The Project Board will have overall responsibility for the Quality Management Strategy.
3. Project Assurance will provide assurance on the implementation of the Quality
Management Strategy.
Quality management procedure - Quality standards
4. The selected service provider will operate to industry standards for providing outsourced
services.
5. MFH document standards will be used.
Records
6. A Quality Register will be maintained to record the planned quality events and the actual
results from the quality activities.
7. Configuration Item Records will be maintained for each product to describe its status,
version and variant.
8. Approval records for products that require them will be stored in the quality database.
Roles and responsibilities
9. The DIT will check that the employment contracts for outsourced staff adhere to
employment law.
10. Team Managers will provide details of quality checks that have been carried out.
11. Team Managers will ensure that the Quality Register is updated with the names of
team members who are involved in the review process.
12. The Senior User will review the Product Descriptions of the products to be produced by
the selected service provider to ensure that they can be achieved.
None of the reviewers have proof-reading skills.

A.

Record an action to request that Project Assurance identify a proof-reader who can,
within the next 2 days, complete the check for typographical errors.

B.

Ask the reviewers present at the meeting to conduct a proof-reading exercise and pass
any comments to the author within 2 days.

C.

Contact Project Assurance to find appropriate resources to come into the review.

D.

No action required.

Which management product defines the detailed nature, purpose and function of a
product?

A.

Plan

B.

Quality Register

C.

Project Product Description

D.

Product Description