Additional Information

Further information on some resources who could be involved in the project:
Outcome Account Manager: He represents Outcome which is a recruitment agency that
provides specialist outsourcing resources. Outcome provided the consultants who carried
out the feasibility study and the same consultants will be providing support and guidance to
the Information Technology and Facilities teams during the project.
Director of Finance Division: She was transferred from the Information Technology
Division 12 months ago. She is responsible for ensuring a cost-conscious approach is
adopted in all operational and project activities across the Ministry of Food Hygiene.
Hardware Manager: Reports to the Director of Information Technology. He provides
computer hardware to all business functions but has little awareness of the needs of his
colleagues working in software.
Payroll Manager: Reports to the Director of Finance. He is a very experienced and
efficient qualified accountant who has much of the responsibility of running the Finance
Division on behalf of the Director of Finance. He has been involved in drafting the Ministry's
business strategy and assisting in a full business risk assessment. He also drafted the
corporate Business Case standards.
Which 2 alternative actions apply to the proposed supplier assurance for this project?

A.

Retain because he has a professional facilities qualification and so is in a position to specify the needs of his division.

B.

Retain because he will be able to advise on many of the products that will enable
outsourcing to happen, such as the 10-year outsourcing service contract.

C.

Retain because he is well-regarded within the Ministry because of the efficiencies,
superb service and savings he has achieved in the Facilities Division.

D.

Add 'Outcome Account Manager' because he will advise on potential changes and their
impact on the integrity of the project's products.

E.

Remove because he is involved with the project and is therefore NOT independent.

Additional Information 

Further information on some resources who could be involved in the project:
Outcome Account Manager: He represents Outcome which is a recruitment agency that
provides specialist outsourcing resources. Outcome provided the consultants who carried
out the feasibility study and the same consultants will be providing support and guidance to
the Information Technology and Facilities teams during the project.
Director of Finance Division: She was transferred from the Information Technology
Division 12 months ago. She is responsible for ensuring a cost-conscious approach is
adopted in all operational and project activities across the Ministry of Food Hygiene.
Hardware Manager: Reports to the Director of Information Technology. He provides
computer hardware to all business functions but has little awareness of the needs of his
colleagues working in software.
Payroll Manager: Reports to the Director of Finance. He is a very experienced and
efficient qualified accountant who has much of the responsibility of running the Finance
Division on behalf of the Director of Finance. He has been involved in drafting the Ministry's
business strategy and assisting in a full business risk assessment. He also drafted the
corporate Business Case standards.
Which 2 alternative actions apply to the proposed supplier assurance for this project?

A.

Retain because he has a professional facilities qualification and so is in a position to specify the needs of his division.

B.

Retain because he will be able to advise on many of the products that will enable
outsourcing to happen, such as the 10-year outsourcing service contract.

C.

Retain because he is well-regarded within the Ministry because of the efficiencies,
superb service and savings he has achieved in the Facilities Division.

D.

Add 'Outcome Account Manager' because he will advise on potential changes and their
impact on the integrity of the project's products.

E.

Remove because he is involved with the project and is therefore NOT independent.

Additional Information
Chief Executive Officer (CEO): He started the company 25 years ago and knows his job
very well. He injured his leg two years ago which has restricted his visits to the engineering
area. As CEO he has an overall perspective of the business strategic requirements and the
authority to commit resources as required.
Marketing Director: She has been with the company for three years, following a
successful career with a publicity company. She has the ability to represent the needs of
the business, particularly as this is a marketing project. She has the authority to commit the
annual business marketing budget, from which the project will be funded, as she sees
appropriate. She will be responsible for monitoring the expected benefits of the calendar, in
particular the improvement of the company's image.
Engineering Manager: He has been responsible for many engineering innovations in the
company and is still as keen and energetic as the day he started. VVhilst he will not be part
of the project team, his staff will feature in the photos for the promotional calendar.
Central Records: This group of five staff looks after all company records and document
control. They now maintain all project files.
Bright Lights: This is the local office supplies company. It supplies all the stationery and
office equipment needs of the company and will supply the stationery for this project.
Portraits ltd: This is a professional photographic company with a number of excellent
photographers and a history of successful work. This company has been selected to take
the photos for the company calendar. It has yet be decided which of the photographers to
use.
Which 2 statements explain why the Marketing Director should be appointed as the
Executive for this project?

A.

She has been with the company for three years.

B.

She previously had a successful career in publicity.

C.

She is able to represent the business needs of MNO Manufacturing.

D.

She has authority to commit the marketing budget, from which the project will be funded.

E.

She requires more experience working with the engineering industry.

Which of the following is False?
A Successful project management team should.

A.

Have business, user and supplier stakeholder representation

B.

Never be reviewed as members should stay with the team for the duration

C.

Ensure appropriate governance by defining responsibilities for directing, managing and delivering the project and clearly defining accountability at all levels

D.

Have an effective strategy to manage communication flows to and from stakeholders

Additional Information 

Further information on some resources who could be involved in the project:
Outcome Account Manager: He represents Outcome which is a recruitment agency that
provides specialist outsourcing resources. Outcome provided the consultants who carried
out the feasibility study and the same consultants will be providing support and guidance to
the Information Technology and Facilities teams during the project.
Director of Finance Division: She was transferred from the Information Technology
Division 12 months ago. She is responsible for ensuring a cost-conscious approach is
adopted in all operational and project activities across the Ministry of Food Hygiene.
Hardware Manager: Reports to the Director of Information Technology. He provides
computer hardware to all business functions but has little awareness of the needs of his
colleagues working in software.
Payroll Manager: Reports to the Director of Finance. He is a very experienced and
efficient qualified accountant who has much of the responsibility of running the Finance
Division on behalf of the Director of Finance. He has been involved in drafting the Ministry's
business strategy and assisting in a full business risk assessment. He also drafted the
corporate Business Case standards.
Which 2 alternative actions apply to the proposed Executive for this project?

A.

Retain because he accepts that outsourcing is the best solution.

B.

Replace with 'Director of Finance Division' because she can ensure a cost-conscious
approach to the project that gives value for money.

C.

Retain because he has the right level of authority to be able to control the strategic
nature of the Outsourcing project.

D.

Add 'Director of Finance' because she understands the operation of the Information
Technology Division and the Facilities Division.

E.

Replace with 'Payroll Manager' because he is a very experienced and efficient qualified
accountant.

Additional Information
Chief Executive Officer (CEO): He started the company 25 years ago and knows his job
very well. He injured his leg two years ago which has restricted his visits to the engineering
area. As CEO he has an overall perspective of the business strategic requirements and the
authority to commit resources as required.
Marketing Director: She has been with the company for three years, following a
successful career with a publicity company. She has the ability to represent the needs of
the business, particularly as this is a marketing project. She has the authority to commit the
annual business marketing budget, from which the project will be funded, as she sees
appropriate. She will be responsible for monitoring the expected benefits of the calendar, in
particular the improvement of the company's image.
Engineering Manager: He has been responsible for many engineering innovations in the
company and is still as keen and energetic as the day he started. VVhilst he will not be part
of the project team, his staff will feature in the photos for the promotional calendar.
Central Records: This group of five staff looks after all company records and document
control. They now maintain all project files.
Bright Lights: This is the local office supplies company. It supplies all the stationery and
office equipment needs of the company and will supply the stationery for this project.
Portraits ltd: This is a professional photographic company with a number of excellent
photographers and a history of successful work. This company has been selected to take
the photos for the company calendar. It has yet be decided which of the photographers to
use.
Which 2 statements explain why the Marketing Director should be appointed as a Senior
User for this project?

A.

She can represent the Marketing department.

B.

She previously had a successful career in publicity.

C.

The Marketing department will help to deliver the benefits of this project.

D.

The project will be funded from the business marketing budget.

E.

A number of the products will be produced by the Sales department and the Marketing
department.

Who is responsible for ensuring that Communication Management Strategy is appropriate
and that planned communication activities actually take place?

A.

Project Assurance

B.

Project Manager

C.

Corporate or Programme Management

D.

Project Support

Which of the following roles cannot be combined?

A.

Executive and Senior User

B.

Project Manager and Project Support

C.

Project Assurance and Team Manager

D.

Senior Suppler and Supplier Assurance

Additional Information

Further information on some resources who could be involved in the project:
Outcome Account Manager: He represents Outcome which is a recruitment agency that
provides specialist outsourcing resources. Outcome provided the consultants who carried
out the feasibility study and the same consultants will be providing support and guidance to
the Information Technology and Facilities teams during the project.
Director of Finance Division: She was transferred from the Information Technology
Division 12 months ago. She is responsible for ensuring a cost-conscious approach is
adopted in all operational and project activities across the Ministry of Food Hygiene.
Hardware Manager: Reports to the Director of Information Technology. He provides
computer hardware to all business functions but has little awareness of the needs of his
colleagues working in software.
Payroll Manager: Reports to the Director of Finance. He is a very experienced and
efficient qualified accountant who has much of the responsibility of running the Finance
Division on behalf of the Director of Finance. He has been involved in drafting the Ministry's
business strategy and assisting in a full business risk assessment. He also drafted the
corporate Business Case standards.
Which 2 alternative actions apply to the proposed Senior User for this project?

A.

Retain because he provides the outsourcing resources required to support the project.

B.

Replace with 'Director of Research and Development' because she deals with both the
Information Technology and the Facilities Divisions and can make sure her division's needs
are specified.

C.

Remove because he has no authority to commit user resources.

D.

Add 'Hardware Manager' because he provides computer hardware to all business
functions and will be impacted by the outcome.

E.

Retain because he will be providing support to the Information Technology and Facilities
teams during the project.

Additional Information
Chief Executive Officer (CEO): He started the company 25 years ago and knows his job
very well. He injured his leg two years ago which has restricted his visits to the engineering
area. As CEO he has an overall perspective of the business strategic requirements and the
authority to commit resources as required.
Marketing Director: She has been with the company for three years, following a
successful career with a publicity company. She has the ability to represent the needs of
the business, particularly as this is a marketing project. She has the authority to commit the
annual business marketing budget, from which the project will be funded, as she sees
appropriate. She will be responsible for monitoring the expected benefits of the calendar, in
particular the improvement of the company's image.
Engineering Manager: He has been responsible for many engineering innovations in the
company and is still as keen and energetic as the day he started. VVhilst he will not be part
of the project team, his staff will feature in the photos for the promotional calendar.
Central Records: This group of five staff looks after all company records and document
control. They now maintain all project files.
Bright Lights: This is the local office supplies company. It supplies all the stationery and
office equipment needs of the company and will supply the stationery for this project.
Portraits ltd: This is a professional photographic company with a number of excellent
photographers and a history of successful work. This company has been selected to take
the photos for the company calendar. It has yet be decided which of the photographers to
use.
Which 2 statements explain why the Purchasing Manager should be appointed as a Senior
Supplier for this project?

A.

He is responsible for the organization's procurement activates.

B.

He is responsible for the performance of supplier contracts.

C.

He was an engineer and worked in that area before taking up his current position.

D.

He can influence the external supplier's Business Case.

E.

He is not appropriate for the role of Executive or Senior User

Additional Information 

Further information on some resources who could be involved in the project:
Outcome Account Manager: He represents Outcome which is a recruitment agency that
provides specialist outsourcing resources. Outcome provided the consultants who carried
out the feasibility study and the same consultants will be providing support and guidance to
the Information Technology and Facilities teams during the project.
Director of Finance Division: She was transferred from the Information Technology
Division 12 months ago. She is responsible for ensuring a cost-conscious approach is
adopted in all operational and project activities across the Ministry of Food Hygiene.
Hardware Manager: Reports to the Director of Information Technology. He provides
computer hardware to all business functions but has little awareness of the needs of his
colleagues working in software.
Payroll Manager: Reports to the Director of Finance. He is a very experienced and
efficient qualified accountant who has much of the responsibility of running the Finance
Division on behalf of the Director of Finance. He has been involved in drafting the Ministry's
business strategy and assisting in a full business risk assessment. He also drafted the
corporate Business Case standards.
Which 2 alternative actions apply to the proposed user assurance for this project?

A.

Retain because they are both very positive about outsourcing the selected business functions.

B.

Retain because their divisions will be the major users of the outsourced services and
they can provide the user perspective on the impact of any proposed changes.

C.

Remove because neither of these individuals are from the business functions to be
outsourced.

D.

Retain because selecting only one of them may cause unnecessary conflict.

E.

Retain because they are able to help identify stakeholders and their communication
requirements.

Additional Information
Chief Executive Officer (CEO): He started the company 25 years ago and knows his job
very well. He injured his leg two years ago which has restricted his visits to the engineering
area. As CEO he has an overall perspective of the business strategic requirements and the
authority to commit resources as required.
Marketing Director: She has been with the company for three years, following a
successful career with a publicity company. She has the ability to represent the needs of
the business, particularly as this is a marketing project. She has the authority to commit the
annual business marketing budget, from which the project will be funded, as she sees
appropriate. She will be responsible for monitoring the expected benefits of the calendar, in
particular the improvement of the company's image.
Engineering Manager: He has been responsible for many engineering innovations in the
company and is still as keen and energetic as the day he started. VVhilst he will not be part
of the project team, his staff will feature in the photos for the promotional calendar.
Central Records: This group of five staff looks after all company records and document
control. They now maintain all project files.
Bright Lights: This is the local office supplies company. It supplies all the stationery and
office equipment needs of the company and will supply the stationery for this project.
Portraits ltd: This is a professional photographic company with a number of excellent
photographers and a history of successful work. This company has been selected to take
the photos for the company calendar. It has yet be decided which of the photographers to
use.
Which 2 statements explain why the Sales Manager should be appointed as a Senior User
for this project?

A.

He joined the company last year with huge enthusiasm.

B.

He would like to move into the Marketing department in the future and sees this as an
opportunity to work closely with the Marketing Director.

C.

The launch of a company calendar will impact the Sales department.

D.

He reports directly to the Marketing Director.

E.

He is able to represent current and prospective customer interests.