You are a Dynamics 365 for Customer Service administrator.
You must create a form for team members to use. The form must provide the ability to:
Lock a field on a form.
Trigger business logic based on a field value.
Use existing business information to enhance data entry.
You need to implement business rule components to create the form.
Which components should you use? To answer, drag the appropriate components to the
correct requirements. Each component may be used once, more than once, or not at all.
You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

A company creates a Power Virtual Agents chatbot.
You need to determine when live agents are engaged to provide support.
Which metrics should you use? To answer, drag the appropriate metrics to the correct
processes. Each metric may be used once, more than once, or not at all. You may need to
drag the split bar between panes or scroll to view content

You are a Dynamics 365 administrator.
You create a new app.
You need to create the site map for the app.
Which three actions should you perform in sequence? To answer, move the appropriate
actions from the list of actions to the answer area and arrange them in the correct order.

You are creating a new business process flow to qualify leads.
You create an action. The action is not available inside the Action Step.
You need to make the action available to the Action Step.
Which two steps must you perform? Each correct answer presents part of the solution.
NOTE Each correct selection is worth one point.

A.

Activate the action

B.

Select Run as an on-demand process

C.

Add at least one step to the action.

D.

Ensure that the entity for the action matches the corresponding entity for the business
process flow stage.

A company uses Common Data Service to manage prospects. The company has a
business process flow named BPFA that is associated with the Prospect entity to
streamline the prospect management process.
You add a field named Category to the Prospect entity. You create additional business
process flows. You apply the business process flows to Prospect records based on the
selected category. Users can switch to any other newly configured business process flows
but must not use BPFA.
You need to configure the solution.
What are two possible ways to achieve this goal? Each correct answer presents a
complete solution.
NOTE Each correct selection is worth one point

A.

Remove all of the privileges for BPFA.

B.

Deactivate BPFA.

C.

Use a business rule to prevent users from switching to BPFA.

D.

Change the display order of the business process flows to move BPFA to the bottom of
the list.

You are a Dynamics 365 Sales administrator for a software company. The sales team
wants to attach a large number of supporting documents to customer records, but
management does not want to incur the cost of additional storage.
The company does not have any Office 365 application integrations enabled.
You need to recommend a storage solution that keeps storage costs low.
Solution: Enable OneNote integration.
Does the solution meet the goal?

A.

Yes

B.

No

A company has a canvas app that includes the following screens: Screen1 and Screen2.
The OnVisible property for Screen1 contains the following expression.
Set(AgeGroups, ["1-25", "26-54", "55+"])
For each of the following statements, select Yes if the statement is true. Otherwise, select
No. NOTE: Each correct selection is worth one point.

You are a Dynamics 365 Customer Service system administrator
Your organization does not permit the use of custom code for solutions.
You need to create a view that can be viewed by all users in an organization.
Where should you create the view?

A.

Microsoft Excel template

B.

Entities component of a solution

C.

Microsoft Virtual Studio

D.

Templates area

You are creating a business rule to implement new business logic.
You must apply the business logic to a canvas app that has a single screen named
Screen1.
You need to configure the scope for the business rule.
Which scope should you use?

A.

All Forms

B.

Entity

C.

Screen1

D.

Global

On a Contact record, a user creates a Note record that contains the word running.
One week later, the user reports that they cannot find the Contact record associated with
the Note record.
You need to find the Note record.
Solution: Use Relevance Search to search for the word run.
Does the solution meet the goal?

A.

Yes

B.

No

You manage Dynamics 365 for a company.
You must prevent users from launching and using Power Automate.
You need to hide the Flows button on the user interface.
Which configuration setting should you change?

A.

the Customizations section of System Settings

B.

the Site Map

C.

the Buttons tab of Flow

D.

the Entity component of the default solution

A customer tracks events by using a custom entity.
The custom entity includes a custom field for the venue of the events. The customer must
be able to display the events by venue in a calendar.
You need to ensure that all events display by venue in the calendar.
To which component should you add a control?

A.

Form

B.

view

C.

Field

D.

Chart