Service agents can't see the Service Console for Manufacturing app despite the administrator enabling Service Console for Manufacturing in the setup. What is the recommended method for an administrator to enable the full functionality of the Service Console for Manufacturing app?
A. Grant the Service Agents the Service Console for Manufacturing and Industry Service Excellence permission sets
B. Add the Service Console for Manufacturing component to the Service Console Lightning Page Layout.
C. Create a custom permission set to give access to the Service Console for Manufacturing app and grant it to all Service Agents.
Explanation:
Therecommended method for an administrator to enable the full functionality of the Service Console for Manufacturing app is to grant the Service Agents the Service Console for Manufacturing and Industry Service Excellence permission sets. These permission sets provide access to the Service Console for Manufacturing app and the components within it, such as the Customer 360 Timeline, the Asset Performance Monitor, and the Warranty ClaimsManager1. Adding the Service Console for Manufacturing component to the Service Console Lightning Page Layout or creating a custom permission set are not necessary steps to enable the app functionality2. References: Set Up Users and Permissions for Manufacturing Cloud, Learn About Service Console for Manufacturing
When Using the Time Period filter on a sales agreement record page, Which options are available?
A. Range
B. Set Periods
C. Custom
D. Current Period
E. Fiscal Year
Explanation:
The Time Period filter on a sales agreement record page allows you to view the sales agreement terms and schedules for different time periods. You can choose from three options: Range, Set Periods, andCurrent Period. Range lets you specify a start and end date for the filter. Set Periods lets you select up to eight periods from a list of predefined periods, such as quarters, months, or weeks. Current Period shows the current period based on the sales agreement’s period type and start date. Custom and Fiscal Year are not available options for the Time Period filter. References: = Filter Sales Agreement Schedules by Time Period, Filter Sales Agreement Terms by Products or Categories
Universal Containers wants to make run-rate business more predictable within Manufacturing Cloud. Which standard feature serves as a starting point to manage this?
A. Opportunity or Sales Agreements
B. Sales Agreements
C. Opportunity
Explanation:
n: Sales Agreements are the standard feature in Manufacturing Cloud that allow users to track and manage their run-rate or long-term negotiated business. Sales Agreements unify the data from ERP and order management systems with the contract terms, including planned volumes and revenues, so that both operations and account teams can have a 360-degree view of the customer. Sales Agreements also enable users to forecast their run-rate business more accurately and efficiently by using account-based forecasting. Opportunities are used to track new business or one-off business, not run-rate business. Opportunity or Sales Agreements is not a valid option, as they are two different features. References: What Is Manufacturing Cloud?, Forecast Your Run-Rate and New Business with Account-Based Forecasting, Salesforce Launches Manufacturing Cloud—Aligning Sales and Operations to Deliver More Transparent and Predictable Business Outcomes, Salesforce Blog: Manufacturing Cloud
Universal Containers (UC) uses Sales Agreements and wants to avoid bringing actual orders data into Manufacturing Cloud. However, UC wants to use the actual orders data for its sales agreements. Which Actuals Calculation mode in the Sales Agreement setup must be selected?
A. Manually using Actual Orders API
B. Manually using Actual Orders API
C. Automatically from orders through contracts
Explanation:
To use the actual orders data for its sales agreements without bringing the data into Manufacturing Cloud, UCmust select the Actuals Calculation mode as Automatically from orders through contracts in the Sales Agreement setup. This mode allows UC to calculate the actual quantities from the orders that are associated with the contracts linked to the sales agreements. A daily automated process derives and calculates the sales agreement actuals from the orders through contracts and updates the sales agreement records. This way, UC can avoid importing or syncing the actual orders data into Manufacturing Cloud and still use it for its sales agreements. References: Choose How Sales Agreement Actuals Are Calculated, How Are Sales Agreement Actuals Calculated?
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Which two options are available to integrate Oracle ERP orders data with Manufacturing Cloud?
A. Use an AppExchange ISV solution
B. Use API integration with custom logic
C. Use the ERP integration template
D. Use ANT Migration
Explanation:
Salesforce Manufacturing Cloud can be integrated with Oracle ERP orders data using two options:
Use an AppExchange ISV solution: This option allows you to leverage existing solutions from independent software vendors (ISVs) that are available on the Salesforce AppExchange platform. These solutions are designed to simplify and automate the integration process between Salesforce and Oracle ERP systems. Some examples of AppExchange ISV solutions are rSTAR, DBSync, and Jitterbit.
Use API integration with custom logic: This option allows you to use the Salesforce APIs and the Oracle ERP APIs to create custom logic for integrating the orders data between the two systems. You can use any programming language or tool that supports REST or SOAP web services to build the integration logic. You can also use theMuleSoft Accelerator for Manufacturing, which is a prebuilt integration solution that connects Salesforce Manufacturing Cloud with Oracle ERP Cloud1.
References:
ERP and Salesforce: Everything Manufacturers Need To Know
Integrate Salesforce.com with Oracle Integration Cloud
Oracle Cloud Using the Salesforce Adapter with Oracle Integration Cloud
All About Integrating Oracle ERP and Salesforce CRM-rSTAR Technologies
What Is Manufacturing Cloud? - Salesforce
Universal Containers (UC) wants to enrich the warranty claims experience for partners and distributors. UC wants its partners and distributors to submit warranty claims and closely track their status from the Manufacturing Experience Cloud site. Which standard object captures Type, Reason, and Account information?
A. Claim Participant
B. Claim
C. ClaimItem
Explanation:
The standard object that captures Type, Reason, and Account information for warranty claims is Claim. A Claim record representsa request made by a partner, dealer, or distributor to the manufacturer to repair, replace, or provide a refund for a defective asset1. The Claim object has fields such as Claim Type, Claim Reason, and Account Name that store this information2. References: How Warranty Claim Information IsRepresented in Manufacturing Cloud, Claim Fields in Manufacturing Cloud
Universal Containers (UC) has been in the manufacturing industry for many years. The industry has become much more volatile over the years. UC is looking to implementManufacturing Cloud to manage this volatility. Which specific business challenge does the implementation of Manufacturing Cloud tackle?
A. Gaining visibility in businesses to improve forecast accuracy and collaborate with stakeholders
B. Connecting stakeholders and assets for real-time collaboration in the field
C. Connecting to potential buyers and predicting the likelihood of a sale
Explanation:
Manufacturing Cloud is a solution that enables manufacturers to align their sales and operations teams, improve account-based forecasting, and drive business outcomes. One of the main challenges that Manufacturing Cloud addresses is the volatility of the manufacturing industry, which makes it difficult toplan and execute production and distribution efficiently. By gaining visibility into the entire value chain, manufacturers can improve their forecast accuracy, collaborate with their stakeholders, and respond to changing customer needs and market conditions. References: What Is Manufacturing Cloud?, Inside Salesforce’s New Trendsin Manufacturing Report
Which data load sequence should be followed when loading data into Sales agreement?
A. Sales Agreement
B. Sales Agreement Product
C. Sales Agreement Product schedule
Explanation:
n: A sales agreement is a contract between a manufacturer and a customer that specifies the terms and conditions of along-term sales relationship. A sales agreement consists of a sales agreement record and one or more sales agreement products. A sales agreement product is a line item that represents a product or a product category that the customer agrees to purchase over a period of time. A sales agreement product schedule is a subcomponent of a sales agreement product that defines the quantity and revenue expectations for each time period within the salesagreement term. To load data into sales agreements, you must follow the correct data load sequence to ensure data integrity and avoid errors. The data load sequence is as follows:
First, load the sales agreement records, which contain the basic information about the sales agreement, such as name, account, start date, end date, status, and so on.
Second, load the sales agreement products, which are related to the sales agreement records by the Sales Agreement ID field. Each sales agreement product must have a valid product or product category, name, initial planned quantity, and price book entry.
Third, load the sales agreement product schedules, which are related to the sales agreement products by the Sales Agreement Product ID field. Each sales agreement product schedule must have a valid period, quantity, and revenue. References: Sales Agreement, Sales Agreement Product, Sales Agreement Product Schedule, Data Load Sequence for Manufacturing Cloud
In Salesforce Manufacturing Cloud, why is it important to validate the functionality against business process flows during implementation or system updates?
A. To ensure that the system accurately supports and aligns with the specific manufacturing processes of the organization
B. To optimize and streamline the manufacturingoperations by leveraging the full capabilities of Salesforce Manufacturing Cloud
C. To improve user adoption and satisfaction by customizing the system to match the organization's unique business requirements
Explanation:
Validating the functionality against business process flows is a key step in the implementation or system update of Salesforce Manufacturing Cloud. It helps to ensure that the system meets the business requirements and expectations of the stakeholders, and that it can handle the various scenarios and use cases that may arise in the manufacturing industry. By validating the functionality, you can also identify and resolve any issues or gaps that may affect the system performance, usability, or security. Additionally, validating the functionality can help you to document and communicate the system changes and benefits to the end users and other parties involved in the project. References: Implementation Guide, System Updates
When a target is changed in Account Manager Targets, which action must be taken to reflect this change to Account Manager assignment values?
A. No action required, changes are reflected automatically
B. Update to Assignments
C. Refresh Assignments
D. Recalculate Assignments
E. Propagate to Assignments
Explanation:
Account Manager Targets is a feature in Manufacturing Cloud that allows businesses to set and track sales goals for their account managers based on product volume, revenue, or any other custom measure. Account managers can create, assign, and edit targets for their team members and monitor their performance against the targets. When a target is changed in Account Manager Targets, the change is not reflected immediately in the assignment values of the team members. To see the updated assignment values, you must perform the Refresh Assignments action on the Assignments tab of the target record. This action recalculates the assignment values based on the new target value and distributesthe target among the team members according to the assignment rules. The other actions are not valid for Account Manager Targets. References: Account Manager Targets in Manufacturing Cloud, Learn AboutAccount Manager Targets, Enable Account Manager Targets, Assign an Account Manager Target
Universal Containers has implemented Manufacturing Cloud Sales Agreementsto manage run rate business. The actuals are updated directly from the orders. In which order should the administrator migrate the data from the legacy system to Manufacturing Cloud?
A. Accounts, Sales Agreements, Sales Agreements Products, Orders
B. Accounts, Sales Agreements, Sales Agreements Schedules, Orders
C. Orders, Accounts, Sales Agreement, Sales Agreement Products
Explanation:
To migrate data from a legacy system to Manufacturing Cloud, the administrator should follow the recommended order of dataimport. This order ensures that the data dependencies and relationships are maintained and that the data integrity is preserved. The recommended order of data import is as follows1:
Accounts: This is the first object to import, as it represents the customers and their details. Accounts are related to Sales Agreements and Orders, so they must be imported beforethem.
Sales Agreements: This is the second object to import, as it represents the contractual agreements between the customers and the manufacturer. Sales Agreements are related to Sales Agreement Products and Sales Agreement Schedules, so they must be imported before them.
Sales Agreement Products: This is the third object to import, as it represents the products that are included in the Sales Agreements. Sales Agreement Products are related to Sales Agreement Product Schedules, so they must be imported before them.
Sales Agreement Product Schedules: This is the fourth object to import, as it represents the forecasted quantities and prices of the Sales Agreement Products over time. Sales Agreement Product Schedules are related to Orders, so they must be imported before them.
Orders: This is the fifth and final object to import, as it represents the actual orders placed by the customers. Orders are related to Order Products, which are automatically created when the Orders are imported.
Therefore, the correctanswer is B. Accounts, Sales Agreements, Sales Agreements Schedules, Orders. References: Import Data into Manufacturing Cloud
What is a key first step for Manufacturing Cloud implementation?
A. Configure forecast regeneration settings.
B. Enable Manufacturing Cloud features in Setup.
C. Enable Manufacturing Cloud permissions for users.
Explanation:
The first step for Manufacturing Cloud implementation is to enable Manufacturing Cloud features in Setup. This step allows you to access the Manufacturing Cloud objects, fields, tabs, and components in your org. You can enable Manufacturing Cloud features for Sales, Service, or both, depending on your business needs. To enable Manufacturing Cloud features, you need to have the Customize Application permission and the Manufacturing Cloud license assigned to you1. References: Enable Manufacturing Cloud Features
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