Skill at sensing other people’s emotions, understanding their perspective and taking an
active interest in their concerns is called:

A.

Empathy

B.

Condolences

C.

Approval

D.

Promptness

The ability to take charge and inspire with a compelling vision is known as:

A.

Directed vision

B.

Visionary leadership

C.

Visionary management

D.

Intended vision

Proficiency in initiating new ideas and leading people in a new direction is called:

A.

Initiative

B.

Enterprise change

C.

Change catalyst

D.

Change activity

Proficiency at cultivating and maintaining a web of relationships means to establish a:

A.

Aptitude association

B.

Competence union

C.

Connection

D.

Building bond

In Facilitated team workshops, which is NOT the facilitated team format?

A.

Objective-based format

B.

Risk-based format

C.

Configuration-based format

D.

process-cased format

The aim of the workshop is to evaluate, update, validate, improve and streamline the whole
process and its component activities in:

A.

Procedure-based format

B.

Process-based format

C.

Activity-based format

D.

Process-based format

_________ are preferred if the culture in the organization may hinder open, candid
discussions in workshop settings or of management desires to minimize the time spent and
cost incurred in gathering the information.

What is commonly used to produce a quick answer to a specific question or concern about
a particular process, activity or procedure?

A.

Rapid flow analysis

B.

Immediate respondents

C.

Management-produces analysis

D.

Supervision board

An efficient and economical method of storing data so it can be accessed quickly for
management decisions using access tools like searches and records is known as:

A.

Database

B.

Data dictionary

C.

Data repository

D.

Catalog 

Good team communication, leadership, environment of trust and respect, good
management are all factors of:

A.

Managerial acts

B.

Ethical conducts

C.

Enhanced operational conducts

D.

Open voting

Votes are cast anonymously and all responses are confidential is one of the advantages of:

A.

Classified voting

B.

Electronic mailing

C.

Electronic voting

D.

None of the above

Which following is a classification of Control self-assessment workshop?

A.

Presentation software 

B.

Electronic mailing

C.

Project management software

D.

None of the above