A consultant is designing a new Salesforce org that user the Education Data Architecture
(EDA) for student service. The College wants to track which classes are taught by teaching
assistants.
Which EDA object should the consultant use?
A.
Course Offering
B.
Course Connection
C.
Term Grade
D.
Program Enrollment
Course Connection
The Alumni Association is interested in using Education Cloud to support its operations.
The association track alumni interested board networking activities, and manages
fundraising.
Which two Education Cloud considerations should the consultant discuss with the
Association?
Choose 2 answers.
A.
Configure Relationships to track alumni connections.
B.
Use Grants Management to track alumni scholarships.
C.
Install Insights Platform to understand alumni data.
D.
Leverage a third-party app to support event management.
Configure Relationships to track alumni connections.
Leverage a third-party app to support event management.
A university has a Study Abroad office that is required to collect student documentation
such as visa, passport, vaccinations, and other information. The university is using a
spreadsheet to manage this information, and wants to track it in Salesforce.
Which EDA object should a consultant use to meet this requirement?
A.
Program Plan
B.
Success Team
C.
Attribute
D.
Affiliation
Attribute
A help desk at a large university wants to track and measure average resolution times and
escalations associated with student requests for password resets.
Which solution should a consultant recommend?
A.
Salesforce Identity
B.
Digital Engagement
C.
Einstein Next Best Action
D.
Service Cloud
Service Cloud
The International Student Services department manages the needs of international and
study-abroad students in Salesforce using the Education Data Architecture. The residence
hall address information must be associated to the international student Contact and
Account record.
What account model should the consultant select?
A.
Standard Account
B.
Person Account
C.
Household Account
D.
Administrative Account
Person Account
A consultant is working on an Advisor Link implementation for the undergraduate Advising
departments. Advisors must be able to view a student's classes, track milestones, set
student meetings, and integrate meetings with their Outlook calendar. The Advising
department wants to know which functionality is included with Advisor Link and whether a
third-party application is necessary.
Which function may require a third-party app?
A.
Success Plans
B.
Calendar syncing
C.
Degree visualization
D.
Appointment scheduling
Degree visualization
A university plans to use a sandbox for staff training. Since sandbox environments contain
personal information, the university needs a solution that will keep sensitive information
anonymous.
What should the consultant recommend to ensure that student information remains
private?
A.
Salesforce Data Mask
B.
Formula Fields
C.
Event Monitoring
D.
Salesforce Shield
Salesforce Data Mask
A university is migrating its legacy system to Salesforce Education Data Architecture (EDA)
environment. The existing system groups students by colleges within the university. The
system admin has selected the Educational Institution record type in the EDA Default
Account Model in EDA setting.
Which consideration should the consultant discuss with the university?
A.
The recommended default Account record is the Administrative Account record type.
B.
A new Program Enrollment record will automatically be created when a new Contact is
created.
C.
Multiple address management can only be enabled for the House Account record type.
D.
Contact are private only to Administrative Account record type.
Multiple address management can only be enabled for the House Account record type.
A large university is planning to release a new recruitment and admissions solution using
Salesforce. The university is closely evaluating a launch window in conjunction with the
campus calendar.
Where should the university confirm the Salesforce product release dates that could impact
the timeline?
A.
Trailhead
B.
Salesforce Trust website
C.
Setup Menu
D.
partner Community
Trailhead
University department staff members want to track communication efforts and attendance for the annual commencement ceremony. They need to report on the engagement results of different types of communication methods (email, printed invitations, and so forth).
Which of these features should the consultant recommend?
A. Campaign Member Status
B. Salesforce Inbox
C. Campaign Influence
Explanation: The consultant should recommend Campaign Member Status as a feature to track communication efforts and attendance for the annual commencement ceremony and report on the engagement results of different types of communication methods for the university department staff members. Campaign Member Status is a feature that allows users to define and track the status or response of a campaign member for a specific campaign, such as Sent, Opened, Clicked, or Attended. Campaign Member Status can help the university department staff members track communication efforts and attendance for the annual commencement ceremony and report on the engagement results of different types of communication methods by using features such as custom statuses, member status values, or campaign reports. Salesforce Inbox, Campaign Influence, or Marketing Cloud are not features that can track communication efforts and attendance for the annual commencement ceremony and report on the engagement results of different types of communication methods for the university department staff members.
A primary school has switched to remote learning and wants to track student well-being, technology needs, and various family situations needing attention.
Which Education Cloud solution meets this requirement?
A. Student Success Hub
B. Pathways
C. K-12 Architecture Kit
D. Admissions Connect
Explanation: Student Success Hub is a solution that enables schools to provide holistic support for students and families, especially in remote learning scenarios. It allows schools to create and track interventions, referrals, and services for students based on their needs and goals. It also provides dashboards and reports to monitor student progress and outcomes. Student Success Hub is built on top of the Education Data Architecture (EDA) and leverages the Program Management Module (PMM) and the Case Management Module (CMM) to deliver a comprehensive student support system.
University Investment Services (UIS) is an internal department that manages the university endowment through financial investments. It operates independently of the university and only works with investment companies and financial institutions. UIS is interested in a CRM that will track investment companies, its company Contacts. Leads, Opportunities, and Activities.
Which solution should the consultant recommend?
A. Sales Cloud
B. Education Data Architecture
C. Financial Services Cloud
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