The system admin has asked for training so users can learn basic Salesforce functionality
at their own pace and track lesson completion. The IT department budget for paid training
is very low.
What should the consultant recommend?

A.

Power of Us Hub

B.

Trailblazer Community

C.

Trailhead

D.

Salesforce Einstein

A university has hired a consultant to help it plan the campus's enterprise roadmap for
Salesforce. The CIO wants to use a single. Salesforce org across the university and is
interested in learning more about the Education Data Architecture (EDA). The university
has two existing Salesforce orgs, one uses Person Accounts, and the other org uses a
custom data architecture.
What should the consultant do first lo assess the situation?

A.

Submit a Salesforce Support case to merge orgs.

B.

Install EDA into one of the production environments.

C.

Document solution requirements from the groups involved.

D.

Create a new Salesforce org using EDA as the foundat

The Advancement department wants to extend its Salesforce environment to support event
management, including registration pages, ticketing, and agenda-building functionality.
Which solution should the consultant recommend?

A.

App on the AppExchange

B.

Elevate and Giving Pages

C.

Gift Entry Manager

D.

Event Monitoring

The university Development office wants to present social media ads to constituents who
demonstrate low engagement is email campaigns. The department uses Marketing Cloud
Corporate Edition for Campaign management.
Which Marketing Cloud product should the consultant recommend?

A.

Advertising Studio

B.

Social Studio

C.

Interaction Studio

D.

Email Studio

Staff in Continuing and Professional Education use Salesforce and Pardot for marketing
and management of its certificate programs. Staff occasionally need to view course
payment information that they can access in a separate transaction system. The system
admin wants Salesforce to contain only CRM data for reports and automation.
Which data management strategy should the consultant recommend for course payment
information?

A.

Migrate course payments to pardot and Salesforce.

B.

Manage course payments in the transaction system and Pardot.

C.

Manage course payments in the transaction system.

D.

Integrate course payments from Salesforce to the transaction syste

A university's IT department and its consultant are integrating data from the Student
Information System (SIS) to the Education Data Architecture (EDA). Advisors need to see a
student's primary course of study
Which object in EDA indicates a student's major?

A.

Education History

B.

Relationship

C.

Program Plan Requirement

D.

Affiliation

A college is interested in a Salesforce.org Open Source Common project they read about
on the Power of Us Hub. The college wants to know the benefits of an open source solution
supported by the Open Source Commons.
What is one benefit of Open Source Common Projects the consultant can share with the
college?
Choose 1 answer.

A.

Projects are owned solely by Salesforce.org.

B.

Projects focus on replacing paid solutions.

C.

Projects go through a Salesforce Security review.

D.

Projects allow only a few participants

A consultant is working with a customer who already uses Salesforce and wants to install
the Education Data Architecture (EDA). The consultant has confirmed that EDA can work in
the customer's existing environment.
Which two locations can the consultant visit to install EDA in the existing environment?
Choose 2 answers.

A.

Salesforce.org website

B.

EDA repository in GitHub

C.

Partner Community

D.

Salesforce AppExchange

The Registrar's office has limited staff and is interested in a real-time automated Salesforce
messaging solution that can address common student questions on deadlines and
requirements, and provide links to resources.
Which two options should the consultant recommend to meet the requirement?
Choose 2 answers.

A.

Knowledge

B.

Queues

C.

Bots

D.

Live Chat

The Advancement office wants to replace its legacy system with Salesforce and has hired
a consultant to help them build a CRM Strategy.
What are two recommendations the consultant should make to meet this requirement?

A.

Define organizational objectives.

B.

Start solution design during a discovery session.

C.

Implement Nonprofit Success Pack.

D.

Prioritize the organization's initiatives.

The director of retention wants to use Advisor Link to track early alerts, help students
schedule appointments with their advisers, and create program plans.
Which two options are required to use Advisor Link?
Choose 2 answers.

A.

Person Accounts

B.

Customer Community Plus

C.

Lightning Scheduler

D.

Education Data Architectu

The director of finance needs a solution that aligns pledges and donations captured in
Salesforce with Gift Entry Manager (GEM) with the institution's finance system.
Which solution should the consultant recommend to meet the requirement?

A.

Use the Bulk API.

B.

Use Salesforce Connect.

C.

Install Accounting Subledger.

D.

Install Outbound Fund Module.