AW Computers has created a custom field called Government ID on a custom object. Most
users with a custom Sales profile should be unable to access this field. A select group of
Sales users called the Institutional Team should be able to access the Government ID field
via reports.
How should an administrator accommodate this request?
A. Create a permission set with Read access to the field. Assign the permission set to the Institutional Team.
B. Configure a report type with the Government ID field. Assign this report type to the Institutional Team via a permission set.
C. Mark the field as Read Only on the sales profile. Create a permission set to re-enable reporting for the Institution Team.
D. Make a report with the Government ID field included. Share this report to the Institutional Team in a public reports folder.
Explanation: A permission set is a collection of settings and permissions that give users access to various tools and functions in Salesforce. A permission set can be used to extend users’ functional access without changing their profiles. You can assign permission sets to individual users or groups of users based on their business needs. In this case, you can create a permission set with Read access to the Government ID field on the custom object and assign it to the Institutional Team users who need access to this field via reports.
Cloud Kicks maintains Inventory in a legacy application. Management wants the
information to also be available to view and report on in Saiesforce.
Which action should the administrator take to achieve this goal?
A. Create an external object that maps to the inventory application.
B. Import the data into a custom object when needed; delete after it is used.
C. Build a Lightning component and use SFDX to connect to the inventory app.
D. Upload an Excel spreadsheet with the data into the Files tab.
Explanation: To make inventory data from a legacy application available in Salesforce, the administrator can create an external object that maps to the inventory application. An external object is similar to a custom object, except that it maps to data that’s stored outside your Salesforce organization. External objects enable users to view and report on external data in Salesforce.
Cloud kicks has received feedback that customers are frustrated with the amount of time it
takes to reach a support agent by area of expertise according to product information after a
new case has been submitted. Love you too jani
Which feature should administrator configure in order to improve the case management
process?
A. Omni-Channel
B. Escalation Rules
C. Macros
D. Knowledge Component
Explanation: Omni-Channel is a feature that allows service reps to receive work assignments based on their availability, capacity, and skills. It also allows administrators to define routing rules and priorities for different types of work items, such as cases, chats, or leads. Omni-Channel can help reduce the wait time for customers and improve the efficiency of service reps.
The security department at AW Computing wants to prevent users from exporting more data than they need. Included in this request is limiting records containing sensitive
information, such as bank accounts and Personal Identifiable Information (PII).
Which feature should an administrator recommend to help limit what data is exported?
A. Salesforce Platform Encryption
B. Export Data Settings
C. Salesforce Shield
D. Muted Permission Sets
Explanation: Export Data Settings is a feature that allows you to control which users can export data from Salesforce and how much data they can export at a time. You can enable or disable the Export Reports permission for different profiles or permission sets, and set a maximum number of records that can be exported per hour for your org. You can also restrict the export of sensitive data by using field-level security or encryption.
At Ursa Major Solar, there is a custom object called Galaxy. The sales director wants users
to only see certain field market.
What Lightning will satisfy this requirement?
A. Record Detail Component
B. Fields component
C. Highlights Panel Component
D. Path Component
Explanation: The Fields component is a Lightning component that allows administrators to display fields from a record on a Lightning page based on certain conditions or criteria. For example, administrators can use filter logic to show or hide fields based on field values or user profiles. In this case, the administrator can use the Fields component to display fields that only apply to condos based on the value of a field that indicates the type of property.
Users at AW Computing use a custom object to manage order*. All profiles share a single
page layout. Customer Service and Sales users express frustration overseeing actions
that-do not always apply to their situation on the page layout.
What should an administrator recommend?
A. Use Dynamic Actions and conditional visibility to show the appropriate actions to the applicable users.
B. Create separate record types for the Customer Service and Sales users' records.
C. Configure two separate permission sets and assign the appropriate permissions to each user.
D. Make two separate Lightning record pages and assign them to the applicable profiles.
Explanation: Dynamic actions are actions that appear on Lightning record pages based on criteria such as field values or user profiles. Dynamic actions allow administrators to customize which actions are available for users on different record types or page layouts without creating multiple page layouts for each scenario. By using dynamic actions and conditional visibility for accounts at AW Computing, administrators can show only relevant actions for customer service and sales users based on their situation.
Northern Trail Outfitters requires the sales user to input a use case before moving the
opportunity stage to qualified. A consultant has reviewed the business requirement and ran
a report to check the state of data completion. When pulling a report for opportunities in the
qualified stage or beyond, it appears that only 30% of records have a use case filled out
with varying text strings.
What should the administrator recommend?
A. Write a record-triggered flow that populates the Use Case field when an opportunity is closed.
B. Create a validation rule and add the Use Case field to the Stage Guidance in Path.
C. Make the Use Case field required on the master Opportunity layout.
D. Use a quick action with the Use Case field in the layout, and add it as a Lightning component.
Explanation: A validation rule and a stage guidance in Path are two features that can help
ensure that users input a use case before moving the opportunity stage to qualified.
A validation rule is a formula that validates the data entered by users and prevents
records from being saved if they do not meet certain criteria. In this case, a
validation rule can be used to check if the Use Case field is blank when the Stage
field is changed to Qualified, and display an error message if so.
A stage guidance in Path is a feature that displays helpful information or tips for
each stage of a sales process on an opportunity record page. In this case, adding
the Use Case field to the stage guidance in Path can remind users to fill out this
field before moving to the next stage.
Cloud Kicks uses a dashboard with multiple components based on Account, Case, and
Opportunity reports. The system administrator adds a dashboard filter on Account Owner.
When filtering the dashboard by Account Owner, records are now missing from several
Opportunity components.
What is the recommended way for the system administrator to resolve this issue?
A. Add a cross-filter to the Opportunity source reports.
B. Use a custom report type for Accounts with or without Opportunities.
C. On the Opportunity components, change the equivalent field.
D. Create a joined Accounts and Opportunities report for the components.
Explanation: The equivalent field is the field that matches the dashboard filter field on the source report object. For example, if the dashboard filter is on Account Owner, then the equivalent field on the Opportunity object is Opportunity Owner. Changing the equivalent field ensures that the dashboard filter applies correctly to the Opportunity components.
On the Planet custom object, Ursa Major Solar's sales director wants only certain action
buttons to appear depending on if a given planet is defined as gaseous.
Which Lightning component should the administrator define dynamic action buttons?
A. Record Detail
B. Highlights Panel
C. Activities
D. Related Lists
Explanation: The Highlights Panel is a Lightning component that displays key information about a record at the top of the page. You can customize the Highlights Panel to show different actions based on the record type or other criteria. In this case, you can define dynamic action buttons for the Planet object that appear only if the gaseous field is true or false. This way, you can show different actions for different types of planets.
An administrator need a business process automated, but only for certain user and profiles.
The administrator will need to frequently update which users and profiles will use the
process. After evaluating the declarative options, it was determined that this functionality
must be done via an Apex trigger.
What software requirement should the administrator request so that process execution can
be declaratively controlled?
A. Use Process Automation Setting in Setup to the appropriate users or profiles.
B. Use a System permission that is assigned to the user or profile.
C. Use Apex Class Access to assign the Apex code to the user or profile.
D. Use a custom permission set that is assigned to the user.
Explanation: Use a custom permission set that is assigned to the user because custom permissions are a way to grant access to custom processes or functionality based on user profiles or permission sets. Custom permissions can be referenced by Apex code, validation rules, flows, or other logic to control whether a process should run for a user or not. Custom permissions can be used to declaratively control process execution by assigning them to users or profiles.
An administrator is Informed that an employee has Just resigned and needs all access
removed Immediately. This user is the owner of 4,000 records and the sole recipient or 57
email alerts. Management will need at least a month to find a replacement. The email
administrator has already revoked their email access.
What action should be taken to ensure the user's access is immediately revoked?
A. Go into the user record and uncheck the Lightning User checkbox.
B. Go into the user record and freeze the user.
C. Go into the user record and set the login hours to None'.
D. Go into the user record and delete the user,
Explanation: Go into the user record and freeze the user is the action that should be taken to ensure the user’s access is immediately revoked. Freezing a user is a way to temporarily prevent a user from logging in to Salesforce without deactivating their user record or changing their profile. Freezing a user can be useful when an employee has resigned or left the company and their access needs to be removed immediately. Freezing a user does not affect the ownership of records or email alerts that are assigned to them
The Service team at Cloud Kicks needs a way to show the current status from the Account
on the Case. This value should be on the page and is used in validation rules.
What should the administrator recommend to solve this?
A. Create a cross-object formula.
B. Use a picklist field.
C. Make a Rollup Summary.
D. Add a lookup field to Account.
Explanation: A cross-object formula is a formula that references fields from related objects. The administrator can create a cross-object formula field on the Case object that displays the current status from the Account. This field can be used in validation rules and other processes.
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