Topic 1, Volume A
Describe data "scrubbing":
Answer: Scrubbing is a processed used to help identify dirty data.
Explanation/Reference:
The process removes formatting (like in a phone number) to line up data to check for duplicates or
bad data.
Describe how administrators can examine what configuration changes have been made:
Answer: 1. Through the audit trail (at Setup | Security Controls).
2. It will show the 20 most; recent setup changes, you can download a complete history for the last
180 days
3. There are over three dozen items tracked (see "Monitoring Setup Changes" in help)
4. Alternatively, you might use Dream factory's Snapshot or other Metadata API-based tools.
Describe how can you use Excel Connector in conjunction with custom reports to get the data you
want?
Answer: 1. Run the report from Excel using Connect for Office, then
2. Use the Excel Connector to manipulate and update data
Describe some features within web services.
Answer: l- 30+ operations (methods) supported
2. Numerous entities (objects) supported
3- SOQL (S force Object Query
Language)
4. SOSL (S force Object Search Language)
Describe some feedback mechanisms that can help drive "relentless incrementalism":
Answer: 1. Send out user surveys
2. Use blind surveys
3. Create a user group or committee
4. Tap into exec committees for recommendations
5. Use face-to-face interviews
6. Use Sales force (Ideas, Pollzter, Click Tools).
Describe some results of a sharing model that is too public.
Answer: There is a lot of dirty data. Data can easily be stolen.
Describe some techniques for motivating users:
Answer: 1. Gel executive sponsorship (including having them use it in meetings)
2. Win over sales personnel
3. Identify power users and evangelists
4. Create motivations everywhere, both inside and outside the system
5. Use both marketing messages and the app itself as drivers
Describe some techniques for winning over sales teams?
Answer: 1.Know the audience and realize that the driver for sales users is making their n umbel's
2. Ask to sec planners, notes, etc, and notice what is different between high and low performers
3. Examine what they want to track
4. Encourage a vision of the left hand knowing what the right is doing
5. First step is usually to make information tracking easy by consolidating all in one place
Describe some ways you can proactively make sure quality data is entered into the system.
Answer: 1. Enforce Validation rules
2. Use custom lookup fields, workflow field updates, record types and page layouts to streamline
data entry
3. Build reports that monitor data entry
Describe the best way to manage Lockout Periods for maintenance?
Answer: 1. Create a profile that restricts the login hours for all users out during the maintenance
session.
2. Then use Data Loader to switch everyone back when done.
S-Controls are only triggered through the user interface.
A.
True
B.
False
True
Describe the difference between a lookup and a master-detail relationship?
Answer: Lookup: Creates a relationship that links this object to another object. The relationship
field allows users to click on a lookup icon to select a value from a popup list. The other object is
the source of the values in the list Master-detail: Creates a special type of parent-child relationship
between this object (the child, or "detail") and another object (the parent, or "master").
| Page 2 out of 32 Pages |
| Previous |