Topic 2, Volume B
What are some common goals of localization?
Answer: 1. Regional administration
2. Local messaging
3. Customization based on particular characteristics of each region
What are some drawbacks to S-Controls?
Select All that apply:
A.
S-controls are client-side code, so can slow-down the UI
B.
Not always cross-browser compatible
C.
SFDC does not support the code
S-controls are client-side code, so can slow-down the UI
Not always cross-browser compatible
SFDC does not support the code
What are some examples of Web-to-X usage of SFDC?
Answer: 1. A candidate entering application information on a website
2. A person responding to request for information after clicking on a web to lead form
3. A person submitting a help request on a web to case form
What are some metadata attributes that are provided by the Force.com Explorer regarding fields?
Whether a field is Select all that apply:
A.
Creatable
B.
Updatable
C.
Nullable
D.
Readable
E.
Delete-able
Creatable
Updatable
Nullable
What are some of the criteria you can use to identify duplicate records?
Select all that apply:
A.
Account Numbers
B.
Descriptions
C.
IDs
D.
Phone numbers
E.
SIC Codes
F.
Addresses
G.
Email Addresses
Account Numbers
IDs
Phone numbers
Addresses
Email Addresses
Explanation/Reference: B - Descriptions can be anything and will not show unique
records.
E-SIC codes can be applied to many records and do not identify unique records.
What are some of the limitations of a Developer org?
Answer: 20 MB of file and 20 MB of data 5000 API call/24 hours Partner & Customer Portal Mobile
& Platform Licenses
What are some of the parameters that should be taken into account when thinking of training?
Answer: 1. WIIFM? "What's in it for me"
2. Ongoing Use the app
3. Ongoing training
4. Tracking training
What are some of the training options available to Sales force Administrators/ implementors?
Answer: A. Standard web training
Answer: Custom training
Answer: Education Services
Answer: Certification
What are some recommended optional installs from the App Exchange for general
implementations?
Select all that apply:
A.
User Adoption Dashboard
B.
Hotkeys
C.
Mass Delete
D.
All of the above
All of the above
What are some tools for managing the Change Request process with SFDC?
Select all that apply:
A.
Use the Service and Support app
B.
Have end users submit case
C.
Use the Solutions tab for FAQs
D.
Use the Self-Service Portal and Suggested Solutions
E.
Use the Metadata API for submitting cases from other applications
F.
Use reports and dashboards to monitor metrics
G.
Use Content to store related documents (change mgmt process, training of new
processes/functionality/apps, etc), ongoing newsletter communications, Ideas
H.
All of the above
All of the above
What are some URI-s to stay current with what's happening with SFDC?
Answer: 1. Trust, sales force.com
2. SFDC community
3. Idea Exchange
4. Release overview pages
5. Feature detail pages
6. Detailed release notes
7. Admin preview doc
8. Discover button in app
9. Official SFDC blog
What are the 4 common ways to export data from SFDC?
Answer: 1. Reports
2. Weekly data exports
3. Data Loader/API Applications
4. Community Tools
(Excel connector. Outlook connector)
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