A call center has four agents:
Agent 1 has experience with Sales and French. Agent 2 has experience with Sales and English. Agent 3 has experience with Support and English.
Agent 4 has experience with Sales and is bilingual in English and French
The first call comes in requiring sales assistance in English and a second call comes looking for Sales in French.
Which agent is still available for calls when the call center is using Best Service Routing and the next call requires French?

A.

Agent 1

B.

Agent 2

C.

Agent 3

D.

Agent 4

Whatare two call vectoring command failures for"adjunct routing"? (Choose two.)

A.

The VDN's COR does not permit routing to the adjuncts applied destination.

B.

The specified agent Is not logged into the specified split tor a direct agent call.

C.

The VDN's COS-group does not have Console Permission set to y.

D.

The CTI link can be any Identifier.

What property of the SET command makes the command unique when dealing with variables?

A.

The SET command allows variables to be manipulated using arithmetic and string operators

B.

The SET command allows you to place calls in a particular queue

C.

The SET command allows a group of variables to follow a specific pattern

D.

The SET command reassigns variables to new values during the process of a vector

You need to troubleshoot your Best Service Routing (BSR) polling vectors to verify that they are operating as intended.
Which command do you use to do this?

A.

monitor bcms hunt group

B.

list trace trunk

C.

monitor bcms trunk

D.

list trace vdn

You are having problems with Avaya Aura® Call Center Elite Multichannel and you are considering a work around.
In which phase of the 8 disciplines of troubleshooting do you try to see if you can work around the problem until a more permanent solution is found?

A.

D4 – define escape points

B.

D2 – describe the problem

C.

D1 – establish a team

D.

D3 – develop interim containment actions

E.

D5 – choose corrective actions

In which document can the events tablebe found?

A.

Troubleshooting Avaya Aura® Call Center Elite

B.

Programming Call Vectoring Features in Avaya Aura® Call Center Elite

C.

Administrator Guide tor AvayaCommunication Manager

D.

Feature Description and Implementation for Avaya Communication Manager

Which three commandscan be used with Network Call Deflection? (Choose three.)

A.

Collect digits

B.

Route-to number

C.

Announcement

D.

Queue to best:

E.

Wait hearing ringback

What are thethree key differences between Enhanced look Ahead Interflow(FLAI) and traditional LAI? (Choose three.)

A.

The ELAI uses the interflow-qposvector command.

B.

The Call Center calls must be queued to first in LLAI.

C.

The ELAI uses route-to number ~r 13035485103.

D.

The ELAI Is near first-in-first-out routing.

E.

The value of the Interflow-qpos can be set as <=12.

Which two commands will assess the behavior of a command that is used to route calls? (Choose two.)

A.

list trace VDN

B.

list trace vector

C.

display events

D.

list trace station

Refer to the exhibit.

Given the information in the exhibit, what happens to a call if someone calls this vector on Tuesday January 1 at 10:00?

A.

The call will be routes to 2048

B.

The call will queue to skill 1

C.

The call will be disconnected

D.

The call will be routed to 2049

Question #:23 In a multi-site Best Services Routing (BSK) configuration, what is the purpose of the Status Poll vector?

A.

The vector isactivated when the given remoteserver is the best available.

B.

The vector contacts the specified remote servers, and collects information from that remote server.

C.

The vector compares skills at its location and replies to the origin server with information on the best of these skills and estimated wait times (EWT).

D.

The vector queues the call to the resource that is likely to provide the best service.

A customer uses multi site Best Service Routing (BSR) and IP trunks to handle callers in the most efficient manner. To conserve bandwidth they would like announcements to be sourced at the local, regardless of which site is deemed "best".
Which licensed feature must be activated to accomplish this?

A.

BSR Usage Allocation Enhancements

B.

ISDN/SIP Network Call Redirection

C.

VDN Return Destination

D.

BSR Local Treatment for IP and ISDN