Which configuration object can have skills assigned to it in Cisco Unified Contact Center
Express?

A.

Skill Groups

B.

Competence levels

C.

Contact Service Queue

D.

Resource Group

Where can you start, stop, and restart Cisco Unified Contact Center Express services?

A.

the system page on Cisco Unified Contact Center Express Administration

B.

Cisco Desktop Administration

C.

Control Center on Cisco Unified Contact Center Express Service ability

D.

Cisco Unified Communications Operating System Administration

Which action enables a contact center supervisor to access and monitor live data reports
for multiple teams?

A.

Take no action, because a supervisor cannot monitor more than one team.

B.

Assign the supervisor as primary superior for one of the teams and as secondary
supervisor for other relevant teams.

C.

Assign the supervisor as primary supervisor for all the relevant teams.

D.

Add the supervisor as a member of all the relevant teams.

In a Cisco Unified Contact Center Express application script, a number is read from an
external database The number must then be played out as part of a prompt.
Which Unified CCX Editor step creates a new prompt that can play out the number?

A.

Create Container Prompt

B.

Create Language Prompt

C.

Create Conditional Prompt

D.

Create Generated Prompt

Which phones must be associated to the RmCm application user account?

A.

all phones

B.

none, because that user account is not used for phone association

C.

only agent phones that are used with the Cisco Finesse agent desktop

D.

only Cisco Finesse IPPA phones

Which three fields are used to define a CSQ in Cisco Unified Contact Center Express
Enhanced? (Choose three.)

A.

Agent Name

B.

WrapUp Time

C.

Service Level

D.

Overflow CSQ

E.

Automatic Work

F.

CCX Application

What is the maximum number of concurrent agent web chat sessions that are supported on
the highest class server?

A.

75

B.

25

C.

50

D.

120

In a typical Cisco Unified CCX agent web chat deployment for an online retail shop, Cisco
Social Miner can be deployed in which location?

A.

wherever the Cisco Unified CCX server is deployed

B.

the Internet

C.

a corporate network

D.

a demilitarized zone

An organization wants to collect an account number from a customer via IVR prompting
Then the customer wants to use a keystroke macro to insert the account number into the
account number field in the agent CRM desktop application. The keystroke macro will also
initiate the CRM desktop application and execute a database lookup from the CRM
database server, in order to retrieve the customer record
Which product provides these capabilities at the lowest cost?

A.

Cisco Unified IP IVR

B.

Cisco Unified CCX Standard

C.

Cisco Unified CCX Enterprise

D.

Cisco Unified CCX Premium

E.

Cisco Unified CCX Enhanced

What is the maximum number of agents that Cisco Unified Contact Center Express
supports when it is deployed with Cisco Unified Communications Manager?

A.

300

B.

150

C.

400

D.

50

What is the maximum round-trip time between Cisco Unified Contact Center Express
servers in a WAN deployment?

A.

2 ms

B.

50ms

C.

10 ms

D.

80 ms

Which action should you take to convert a high availability over LAN deployment to high
availability over WAN?

A.

Apply a "WAN Standby" license.

B.

Reinstall a second Cisco Unified CCX node and add it to the cluster over WAN.

C.

Do a fresh installation of the whole system as high availability over WAN.

D.

Apply a "Warm Standby" license.