During the discovery conversation with South Travel Stores, they said they want to leave a chat message for the experts if they are not available. Which component would the sales person offer South Travel Stores?

A.

Co-browse Snap-In

B.

Multimedia Messaging

C.

Messaging (AAM)

D.

Context Store Snap-In

A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?

A.

Engagement Assistant

B.

Presence Service

C.

Microsoft Lync

D.

Avaya Multimedia Messaging

Contact Center Multimedia supports a powerful Email Handler.
Which two sub-types of Email attachment files are supported? (Choose two.)

A.

Voice Mail

B.

Instant Messaging

C.

Short Message Service

D.

Web Communication

An IT manager wants a Callback offer leveraging AACC scripting and Web services, as well as the outbound capability of AACC. What Is this solution called?

A.

Call Completion No Reply (CCNR)

B.

Call Back Assist (CBA)

C.

Call Back Request (CBR)

D.

Call Completion Busy Subscriber (CCBS)

A customer needs an application that is provided free of charge, and allows them to reduce the time required to develop and maintain scripts, workflows, and applications in the Avaya Aura® Contact Center. Which application will meet the customer's requirements?

A.

Avaya Control Manager

B.

Avaya one-X® Agent Desktop

C.

Avaya Agent Desktop

D.

Avaya Contact Center Orchestration Designer

The Avaya Software Investment Protection Policy (ASIPP) Offer has six codes for three packages with AACC Release 7. ASIPP codes are used to migrate the base system and voice agents from the current system to AACC R7 on Avaya Aura®. The Agent for Preview and Progressive Outbound Is bundled with which package?

A.

AACC 7 Outbound ASIPP package

B.

AACC 7 Resilience (High Availability) ASIPP package

C.

AACC Multimedia ASIPP package

D.

AACC 7 Base System and Voice ASIPP package

During a discovery conversation with a satellite television provider, a sales person learned that the business pain point of multi channel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls. Which value proposition would you use?

A.

Avaya Aura® Contact Center solutions enable blended multichannel so businesses can leverage Avaya customer experience management leadership In a solution that is optimized for use with Avaya Aura®.

B.

Avaya Aura® Contact Center solutions allow businesses to leverage Avaya customer experience
management leadership In a solution that Is fit for purpose.

C.

Avaya Aura® Contact Center solutions enable blended multichannel capabilities that can help to
Improve customer experiences. Increase revenue, and customer lifetime value.

D.

Avaya Aura® Contact Center solutions extend Avaya's Innovation In customer experience management to businesses, with the simplicity and value they require.

The IT manager installed AACC on physical servers. Which identifier is used for the creation of licenses?

A.

MAC Address

B.

Host ID

C.

IP Address

D.

Customer name

Avaya One Source has orderable quotes for the Greenfield customer and existing customer.
How can a quote from Avaya One Source -Order center be placed as an order?

A.

By using Sales Force Updates

B.

By using Create Proposal SSR

C.

By using Create Order

D.

By using Create Upload Order SSR

Refer to the exhibit.

A Contact Center administrator uses different tools and applications In the Contact Center environment. Which application is shown In the exhibit?

A.

Avaya Agent Desktop

B.

Avaya one-X® Agent Desktop

C.

Agent Map

D.

Avaya Contact Center Orchestration Designer

A finance director wants a solution that both answers Inbound calls during peak call times to avoid poor customer experience, and minimizes costs for additional agents. Which solution meets these customer requirements?

A.

Avaya IX ™ Workplace

B.

Avaya Callback Assist

C.

Avaya IX ™M Workspaces

D.

Avaya Agent Desktop

The SIP-enabled AACC Communication Control Toolkit integrates the agents and supervisors within the SIP environment to offer features. Which application programming interface type is used to publish the CCT functions?

A.

Microsoft .NET

B.

Open Database Connectivity (ODBC)

C.

Open Computing Language (OpenGL)

D.

Simple Direct Media Layer