Topic 1: Exam Pool A
As part of a CYOD policy a systems administrator needs to configure each user's Windows device to require a password when resuming from a period of sleep or inactivity. Which of the following paths will lead the administrator to the correct settings?
A. Use Settings to access Screensaver settings
B. Use Settings to access Screen Timeout settings
C. Use Settings to access General
D. Use Settings to access Display.
Explanation:
The systems administrator should use Settings to access Screensaver settings to configure
each user’s Windows device to require a password when resuming from a period of sleep
or inactivity1.
A technician needs to perform after-hours service starting at 10:00 p.m. The technician is currently 20 minutes late. The customer will also be late. Which of the following should the technician do considering proper communication techniques and professionalism?
Do not notify the customer if arriving before the customer.
A. Dismiss the customer and proceed with the after-hours work.
B. Contact the customer if the technician is arriving late.
C. Disclose the experience via social media.
A user reports that a workstation is operating sluggishly Several other users operate on the same workstation and have reported that the workstation is operating normally. The systems administrator has validated that the workstation functions normally. Which of the following steps should the systems administrator most likely attempt NEXT?
A. Increase the paging file size
B. Run the chkdsk command
C. Rebuild the user's profile
D. Add more system memory
E. Defragment the hard drive.
Explanation:
Since the systems administrator has validated that the workstation functions normally and
other users operate on the same workstation without any issues, the next step should be to
rebuild the user’s profile. This will ensure that any corrupted files or settings are removed
and the user’s profile is restored to its default state.
A user is setting up backups on a workstation. The user wants to ensure that the restore process is as simple as possible. Which of the following backup types should the user select?
A. Full
B. Incremental
C. Differential
D. Synthetic
A developer reports that a workstation's database file extensions have been changed from .db to .enc. The developer is also unable to open the database files manually. Which of the following is the best option for recovering the data? Accessing a restore point
A. Rebooting into safe mode
B. Utilizing the backups
C. Using an AV to scan the affected files
A customer reported that a home PC with Windows 10 installed in the default configuration is having issues loading applications after a reboot occurred in the middle of the night. Which of the following is the FIRST step in troubleshooting?
A. Install alternate open-source software in place of the applications with issues
B. Run both CPU and memory tests to ensure that all hardware functionality is normal
C. Check for any installed patches and roll them back one at a time until the issue is resolved
D. Reformat the hard drive, and then reinstall the newest Windows 10 release and all applications.
Explanation:
The first step in troubleshooting is to check for any installed patches and roll them back one
at a time until the issue is resolved. This can help to identify any patches that may be
causing the issue and allow them to be removed.
A systems administrator is troubleshooting network performance issues in a large corporate office. The end users report that traffic to certain internal environments is not stable and often drops. Which of the following command-line tools can provide the most detailed information for investigating the issue further?
A. ipconfig
B. arp
C. nslookup
D. pathping
An incident handler needs to preserve evidence for possible litigation. Which of the following will the incident handler MOST likely do to preserve the evidence?
A. Encrypt the files
B. Clone any impacted hard drives
C. Contact the cyber insurance company
D. Inform law enforcement
Explanation:
The incident handler should clone any impacted hard drives to preserve evidence for
possible litigation1
A user's application is unresponsive. Which of the following Task Manager tabs will allow the user to address the situation?
A. Startup
B. Performance
C. Application history
D. Processes
Explanation: The Processes tab in the Task Manager shows all the running processes on the computer, including applications and background services. The user can use this tab to identify the unresponsive application and end its process by right-clicking on it and selecting End task. This will free up the system resources and close the application. The other tabs in the Task Manager do not allow the user to address the situation. The Startup tab shows the programs that run when the computer starts, the Performance tab shows the system resource usage and statistics, and the Application history tab shows the resource usage of the applications over time
A user needs assistance changing the desktop wallpaper on a Windows 10 computer. Which of the following methods will enable the user to change the wallpaper using a Windows 10 Settings tool?
A. Open Settings, select Accounts, select, Your info, click Browse, and then locate and open the image the user wants to use as the wallpaper
B. Open Settings, select Personalization, click Browse, and then locate and open the image the user wants to use as the wallpaper
C. Open Settings, select System, select Display, click Browse, and then locate and open the image the user wants to use as the wallpaper
D. Open Settings, select Apps, select Apps & features, click Browse, and then locate and open the image the user wants to use as the wallpaper.
Explanation:
To change the desktop wallpaper on a Windows 10 computer using a Windows 10 Settings
tool, the user should open Settings, select Personalization, click Browse, and then locate
and open the image the user wants to use as the wallpaper1
https://www.lifewire.com/change-desktop-background-windows-11-5190733
A user's computer unexpectedly shut down immediately after the user plugged in a USB headset. Once the user turned the computer back on, everything was functioning properly, including the headset. Which of the following Microsoft tools would most likely be used to determine the root cause?
A. Event Viewer
B. System Configuration
C. Device Manager
D. Performance Monitor
Explanation: Event Viewer is a Microsoft tool that records and displays system events, errors, warnings, and information. Event Viewer can help troubleshoot and diagnose problems, such as unexpected shutdowns, by showing the details of what happened before, during, and after the incident. Event Viewer can also show the source of the event, such as an application, a service, a driver, or a hardware device. By using Event Viewer, a technician can identify the root cause of the unexpected shutdown, such as a power failure, a thermal event, a driver conflict, or a malware infection.
A technician is hardening a company file server and needs to prevent unauthorized LAN devices from accessing stored files. Which of the following should the technician use?
A. Software firewall
B. Password complexity
C. Antivirus application
D. Anti-malware scans
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