Topic 5: Exam Pool E (NEW)
An IT specialist sets up a new computer for a user who requires a high-end video card and the fastest hard drive possible. Which of the following connectors should the specialist verify are available on the motherboard? (Select two.)
A. Molex
B. NVMe
C. SATA
D. FireWire
E. USB-C
F. PCIe
A remote user reports connectivity issues with the local internet provider. Even after a technician reboots the modem supplied by the ISP. the issue persists. Which of the following would BEST establish the connection in minimal time?
A. Radio frequency ISP
B. Neighbor's Wi-Fi
C. Mobile hotspot
D. Fiber optic
Explanation: Using a mobile hotspot is the best way to establish an internet connection in minimal time for a remote user who is experiencing connectivity issues with the local internet provider. A mobile hotspot can be set up quickly and provides a reliable connection using cellular data. References: CompTIA A+ Certification Exam Objectives 1001, 3.4
A company’s RAID array has degraded performance and a blinking red light on one of the bays. Which of the following should a technician replace?
A. HDD
B. CPU
C. PSU
D. RAM
A user reports that printed receipts have black smudges over the entire image. The text is still present but is very dark and sometimes illegible. Which of the following are the MOST likely cause and solution for the printer issue?
A. The ribbon is jammed and is rubbing on the paper. Clear the bad ribbon and feed it through properly.
B. The printhead is too hot. Adjust the temperature down and retry printing.
C. The printer is loaded with the wrong type of paper. Replace the receipt paper with carbon paper.
D. The blue ink cartridge was loaded with black ink. Put in the correct ink and clean the printhead.
Explanation: The black smudges over the entire image on a printed receipt are most likely caused by a jammed ribbon that is rubbing on the paper. The solution is to clear the bad ribbon and feed it through the printer properly. Ribbon jams can be caused by various issues, such as incorrect installation or a damaged ribbon. References: CompTIA A+ Certification Exam Objectives - 220-1001: 4.5 Given a scenario, troubleshoot common printer problems.
When a user's workstation is turned on, a message displays indicating that the date and time are incorrect. Other computers on the network do not display this message. Which of the following is the most likely cause of this issue?
A. The time server is misconfigured.
B. The BIOS is not updated.
C. The CMOS battery is discharged.
D. The CPU is slow.
Explanation: A discharged CMOS battery often causes a system to lose track of time and date settings when powered off, as this battery powers the real-time clock. The BIOS settings, including time and date, revert when this battery fails. Option A (time server misconfiguration) would impact multiple devices. BIOS updates (Option B) and CPU performance (Option D) are unrelated to timekeeping issues, as outlined in CompTIA A+ Core 1 (220-1101) exam objectives under hardware troubleshooting.
A user failed to gain access to a building's entrance after security measures at the entrance were upgraded last week. The company implemented the 13.56MHz frequency short band, and users can now utilize their mobile devices to authenticate. Which of the following has to be enabled for the mobile device to authenticate?
A. Bluetooth
B. Biometrics
C. NFC
D. PIN
Explanation: NFC (Near Field Communication) is a technology used for short-range wireless communication between devices, typically used for contactless payments and authentication. In this scenario, the 13.56MHz frequency short band was implemented, and users can authenticate using their mobile devices, which requires NFC to be enabled on the device. References: CompTIA A+ Certification Exam Objectives 220-1001 - Mobile device network and device synchronization - 4.4
A user complains that print jobs remain in the printer queue. A technician sends a ping command to the printer, and the printer replies successfully. The paper trays are full, and toner levels are okay. Which of the following is a reason the print jobs are getting stuck in the queue?
A. Theprinter is disconnected from the network.
B. Thefirst job in thequeue is waiting for paper inthemanual feed tray.
C. Thepaper size forthe last job in the queue is not available.
D. Theprint queue isunable to locate the printer.
Explanation: When print jobs remain stuck in the printer queue despite successful network communication (indicated by successful ping replies) and no issues with paper supply or toner levels, a common reason can be that the first job in the queue requires manual intervention, such as paper to be fed into a manual feed tray. Printers often pause the entire print queue if the first job requires a specific type of paper or manual insertion that hasn't been addressed, preventing subsequent jobs from processing.
References:
✑ CompTIA A+ Core 1 (220-1101) Exam Objectives, specifically the sections on troubleshooting printers, which include understanding various reasons why print jobs might get stuck in the print queue.
✑ Knowledge of printer operation and common print job issues, with an emphasis on how printers handle manual feed tray requirements and the impact on the print queue.
Which of the following network devices is used to separate broadcast domains?
A. Switch
B. Wireless access point
C. Router
D. Hub
Explanation: A router (option C) is a network device that is used to separate broadcast domains. A broadcast domain is a logical division of a computer network in which all nodes can reach each other by broadcast at the data link layer. Routers operate at the network layer of the OSI model and use routing tables to determine the best path for forwarding packets between different networks. By separating broadcast domains, routers can help to reduce network congestion and improve performance. When a router receives a broadcast packet on one of its interfaces, it does not forward the packet to any other interfaces. This means that only devices within the same broadcast domain as the sender will receive the broadcast packet.
Which of the following services allows a remote user to access network resources?
A. WLAN
B. SAN
C. DHCP
D. VPN
Explanation: A Virtual Private Network (VPN) provides secure remote access to network resources over the internet. WLAN provides local network access, SAN is for storage networks, and DHCP manages IP address allocation. CompTIA A+ Core 1 objectives emphasize VPN as a secure method for remote connectivity.
A technician has just installed a new SSD into a computer, but the drive is not appearing. Which of the following is most likely the reason's?
A. The SSD is faulty and should be replaced by the manufacturer
B. The SSD has not been properly formatted and is not readable
C. The SSD is incompatible with the motherboard
D. The SSD has not boon installed properly and should be reseated
A technician is configuring a workstation to be used as a VM host. After installing the necessary software, the technician is unable to create any VMs. Which of the following actions should be performed?
A. Disable the BIOS password
B. Enable TPM
C. Enable multithreading
D. Enable Fast Startup
Explanation: If you want to install Windows 11 on a virtual machine using Hyper-V, you
will have to use a “Generation 2” VM and enable the “trusted platform module” (TPM) and
Secure Boot options. Otherwise, the OS won’t install.
Starting with Windows 11, Microsoft is changing the system requirement and making TPM
2.0 and Secure Boot a prerequisite to perform an in-place upgrade or clean install the new
version on any device. This is in addition to the new 4GB of RAM and at least 64GB of storage.
Quoted from here:
https://pureinfotech.com/enable-tpm-secure-boot-hyperv-install-windows-11/
Furthermore, Multithreading is not a requirement for hyper-v hosting.
To create virtual machines on a workstation, the technician needs to enable Trusted
Platform Module (TPM) in the system BIOS. TPM is a hardware-based security feature that
helps protect the system from unauthorized access and tampering. It is required for many
virtualization technologies, including Hyper-V, VirtualBox, and VMware.
References:
CompTIA A+ Certification Exam Objectives - 220-1002: 2.7 Explain the basics of
virtualization.
A user states that the touch pad cursor shows a trail when moved. The issue started after a coworker used the machine. Which of the following setting areas should be used to fix this CompTIA 220-1101 : Practice Test issue?
A. Ease of Access
B. User Settings
C. Display
D. Mouse
Explanation: The "Ease of Access" settings in Windows are designed to help make the computer more accessible to users with various needs. Among these settings, there are options to adjust mouse and cursor functionality, including the visibility and behavior of the cursor. Adjusting these settings can resolve issues related to cursor trails, making it a suitable first step in troubleshooting this specific problem.
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